Customer Support Industrial Training

Curriculum Vitae of Waruna Haputhanthiri

FULL NAME :

DATE OF BIRTH & AGE :

NATIONALITY :

RESIDENTIAL ADDRESS :

Waruna Haputhanthiri

26th of January 1972, 50+

Sri Lankan

No:296/97, Wawulugala Watta Colony, Munagama, Horana, Sri Lanka.

Tel: +94-77-733****; +94-77-771****; +94-34-226****; Email: *******@*****.***; *******@*****.***;

CARRIER OBJECTIVES:

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

PROFFESIONAL STRENGTHS:

Self-motivated, proactive, responsible, persistent, dedicated and devoted to work. Enjoying challenges as assignments, giving leadership and working under a competitive environment. PROFESSIONAL ACHIEVEMENTS:

Achieved Quality systems annual award (Merit) for Customer Support at Dialog Telecom, Best award for Service and Maintenance at Suntel Ltd., Best award for Corporate Delivery Process at Suntel Ltd. PROFESSIONAL TRAINING:

Alvarion CASS WA3 - Certified Alvarion System Specialist (WALKair3000). Obtained the prestigious certificates in completion of EMC Avamar Fundamentals, Negotiation Skills, Recruitment Interviewing Techniques and Best Practices, Customer Relationship Management, The Seven Habits of Highly Effective People, A step towards PMP certification course (35PDUs), CISCO ICRC, ACRC, CID, ICND, CCNP- Routing, CCNP-BSCN, Implementing CISCO MPLS & CISCO IP Telephony courses.

Completed Microsoft Windows NT – Core Technologies & Administration modules. PROFESSIONAL EXPERIENCE:

1. Working as a Senior PreSales Consultant / AGM Presales – Just In Time Technologies (Pvt.) Ltd. (From 6th May 2015 to Todate)

Specialized areas: High value mission critical projects:

Revenue Assurance & Fraud Mgt. * Video Surveillance with Data analytics

Tactical Communications * Digital Banking Infrastructure

Master Data Management * Security Scanning

DC Infrastructure * Customer Experience Management

Network & Application Performance Monitoring

2. Worked as Head of IT Solutions / Chief Executive – Ceynox Networks (Pvt.) Ltd.

(From 1st Sept 2013 to 30th April 2015)

Effective strategic IT planning and oversight of IT performance

Initiates and implements improvements in all areas of IT responsibility

Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, anticipating requirements

Ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization

3. Worked as Manager – Data Communications at Sumathi Information Technologies (Pvt) Ltd.

(From 1st Jan 2012 to 31st Aug 2013)

Identifying customer requirement, designing the most viable & cost effective solution considering the existing infra-structure, security, reliability, redundancy and other aspects.

Planning, implementing, testing, commissioning, acceptance and maintenance of customer solutions.

Coordinating with suppliers, Service providers, sub-contractors, other divisions and technical staff to meet the targets.

4. Worked as Senior Project Head at GTL International Lanka Private Limited, Sri Lanka. (from 1st October 2009 to 30th April 2011)

Job involved the total responsibility of:

Plan and Design, Deploy, Optimize, Operate and Maintain, Manage and Secure critical networks and applications

Projects Managed as PM – TRCSL communication tower – Kokavil, Huawei-Mobitel Phase V, Huawei SLT WiMax, Huawei LankaBell CDMA, Huawei Airtel, Alcatel Lucent – Etisalat, ZTE- Mobitel Phase VI and etc.

5. Worked as Manager - Customer Support Centre at Dialog Broadband Networks (Pvt) Ltd., Sri Lanka. (from 1st June 2006 to 30th April 2009)

Job involved the total responsibility of:

Direct develop and coordinate the activities of Customer Support team.

Ensure the services delivered to customers are maintained at highest levels.

Schedule planned outages after consulting/communicating with all affected parties.

Ensure the timely upgrade of hardware and software of various CPE owned and maintained by DBN.

Negotiate and manage support agreements with vendors.

Negotiate and manage support agreements with third party support organizations.

Develop and implement strategies, plans and policies and processes aligned with the organization’s vision, mission, values, priorities and interests of employees.

Ensure adherence to work instructions, policies, procedures and practices pertaining to the departmental activities by all staff in the division.

Ensure timely communication of information required for the smooth functioning of the group.

Partake in managerial decision making, which would result in adding value to the organization as a whole.

Ensure accurate, timely and quality presentation and implementation of business plans, projects and initiatives whilst incorporating periodic assessment and monitoring of plans and budgets.

Ensure an unhindered operation in the division with the effective and efficient allocation of resources including people, capital, technology, equipment facilities and time.

Elicit the highest levels of performance of productivity from team members through effective delegation and empowerment while being accountable for the smooth operation of the division.

Present to the management timely. Accurate and up to date information with regarding to the management and development of the division.

Design, implement and monitor Technology Management Strategies that will ensure the consistent achievement of all performance targets specified within the Business Plan of the company.

Recruit, develop and motivate staff to a high standard of service delivery and professionalism.

Introduce the best practices and the effective ways of achieving project deadline meetings with regard to the network.

Liaising with vendors, government authorities, operators, and other business partners.

Ensure strict adherence all time targets set with respect to company-wide processes such as staff performance appraisals, career paths and planning programs. 6. Worked as Engineering Manager – Data communications at Suntel Ltd., Sri Lanka. (from 16th April 2002 to 1st June 2006)

Job involved the total responsibility of:

Identifying customer requirement, designing the most viable & cost effective solution considering the existing infra-structure, security, reliability & redundancy aspects.

Planning, implementing, testing, commissioning & handing over the corporate customer solutions provided by Suntel Ltd.

Coordinating with suppliers, other operators, sub-contractors, other divisions and technical staff to meet the targets on time.

Forecasting, maintaining & ordering customer end equipment.

Maintaining Suntel IP-VPN (MPLS) network which consists of over 500 locations.

Maintaining cross-connector network (Ascom/Keymile, RAD, CTC & Newbridge) to which the whole Suntel data network is connected.

Maintaining the Suntel branch network including the links & routers.

Handling ISDN & IP based multi-party V-CON sessions.

Installation, commissioning & Maintenance of Wi-Fi and IP Telephony solutions (CISCO CallManager, Unity & IPQM).

Planning Suntel Data network expansions, upgrades, rearrangements and reliability improvements to maintain the Suntel standard of 99.99% of network Availability.

Handling trainings, demonstrations, & awareness-sessions for Suntel staff/trainees & corporate customers.

7. Worked as Assistant Manager - Data Communications at Sumathi Information Technologies

(pvt.) Ltd, Sri Lanka (from 01st of May 2001 to 15th of April 2002). Job involved the total responsibility of:

Installation, Commissioning and troubleshooting of CISCO, RAD, 3COM, D-Link Products.

Designing & implementing WAN & LAN networks using CISCO, RAD, 3COM & D-Link products.

Installing, configuring & troubleshooting CISCO Routers, Firewalls, Voice gateways, Access servers, Network Mgt. Systems, Switches & Hubs.

Installing, configuring & troubleshooting RAD Multiplexers, DSUs.

Installing configuring & troubleshooting WinLinx Thin client terminals & MS windows terminal / windows2000 servers.

Installing, configuring & testing Local Area Networks. 8. Worked as Senior Systems Engineer at Systems Integration division of ComputerLand (Pvt) Ltd, Sri Lanka (from October 1998 to 1st of May 2001). Job involved the total responsibility of:

Designing and implementing LANs & WANs using CISCO, RAD, 3COM & D-Link products.

Installing & configuring CISCO, RAD, 3COM, & D-Link products.

Installing, configuring and troubleshooting PC / Server (Windows/Novell) based systems.

Assembling PCs, installing OS & other software packages. 9. Industrial training as an under-graduate.

IBM World Trade Corporation – 10 Weeks

Sri Lanka Telecom Ltd. – 9 Weeks

EDUCATIONAL DETAILS:

B.Sc. Engineering (Computer Science & Eng.) at University of Moratuwa, Sri Lanka.

(92/93 Batch – 1994 to 1998).

Subjects Specialized:

Software Eng. & Advanced Application Development

Digital Data Communication

Network Architecture & Management

Computer Architecture & Design

Neural Networks & Expert Systems

Data Storage & Database Management systems

Computer Organization & Logic Design

Computer Languages & Operating Systems

Algorithms & Data Structures

Analog Electronics & Discrete Structures

Analog Electronics & Software Development

Microprocessor Based System Design

Electronic Measurements & Control Systems

Electrical Measurements

Circuits & Fields

Theory of Electricity

Industrial Economics & Management

Mathematics

CISCO CCNA certification.

GCE (A/L) Examination-1991 with 3 Distinctions (A) and 1 very good passes (B). GCE (O/L) Examination- 1987 with 8 Distinctions (D). REFEREES:

1. Mr. Pradeep De Almeida

Group CTO

Dialog Axiata

475, Union Place, Colombo 02

Sri Lanka

Mob: +94-77-733****

Email: **********@******.**

2. Mr. Sanjeeva Perera

Chief Operating Officer

InTech Solutions (Pvt) Ltd

(A member of Epic Technology Group)

Epic Techno – Village 158/1/A

Kaduwela Road, Thalangama

Battaramulla 10120

Sri Lanka.

Mob: +94-77-899****

Email: **********@*********.***

I hereby certify that the above are true and accurate to the best of my knowledge. Waruna Haputhanthiri.

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