Lumber Associate Customer Service

MICHAEL SIMMS

Bear, United States *****

********@*****.*** / 215-***-****

SKILLS

Customer Service

Sales and Promotions

Returns and Exchanges

EXPERIENCE

Lumber Associate / Lowes Home Improvment - Bear, DE 04/2022 - Current

Cleaned shelves, counters and tables to maintain organized store.

Sorted and stacked lumber based on size and type according to company and regulatory policies.

Worked with approved vendors to source and receive products for customers.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Operated saws, forklifts and wood splitters.

Assisted contractors and other customers find products and load vehicles.

Inspected and graded milled, rough sawed and dimensional stock lumber.

Organized store by returning merchandise to proper areas and restocked displays.

Ticketed, arranged and displayed merchandise to promote sales.

Placed special orders or called other stores to find desired items.

Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.

Accurately assembled orders and built loads for delivery.

Loaded and unloaded materials like drywall, shingles and plywood for customers.

Watched for and recognized security risks and thefts to prevent or handle situations.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Described merchandise and explained use, operation and care.

Tallied pieces of lumber according to grade and board footage.

Learned lumber products and manufacturer differences to give customers sound advice on building materials.

Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.

Driver / DoorDash - Bear, DE 04/2022 - Current

Saved fuel by leveraging GPS to identify faster routes.

Achieved consistently high customer scores due to exceptional service.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Delivered goods and services to customers on time and in excellent condition.

Logged deliveries, drop-off times and special conditions in [Type] system.

Reviewed work orders to perform freight movement and deliveries.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Secured merchandise, avoiding damage during transportation.

Coordinated with team members and remained flexible in work scheduling to meet service needs.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

EDUCATION AND TRAINING

High School Diploma 06/1996

James H. Grooves - Wilmington, DE

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