Data Entry Center Agent

PEGGY GREISINGER

920-***-**** – ************@*****.***

OBJECTIVE: Looking for permanent part time remote work from home in

A call center environment or customer service position.

Hourly wage not important. Can work any shift and would

Like flexibility. 2022

EDUCATION: NWTC, Green Bay, WI – Medical Assisting Technical Diploma, AAMA #2426557

Rowan University, Glassboro, NJ – BA Degree in Sociology

WORK EXPERIENCE:

08-202*-**-**-** ALL CITY COMMUNICATIONS

Call Center Agent

1800 Companies Nationwide

Answered 80 to 100 calls per shift

11-18-2019 to March 2020 ADVENT GLOBAL – employment agency

Humana, Inc. – De Pere, WI

● Clinical Intake Specialist

8-12-2019 to 11-2019 SEEK STAFFING – employment agency

Master Fleet National – De Pere, WI

Customer Call Center for Truck Drivers and Service Repair

● Making 50+ outgoing calls per day to drivers and shops

● Documentation, using Excel, Outlook, headset and two computers

10-2018 to 8-1-2019 AEROTEK STAFFING – employment agency

● Associated Bank – Green Bay, WI

Data entry for Commercial Loans

● Also … Ciox – Green Bay, WI

Medical records releaser with deep HIPAA knowledge

9-12-2017 to 9-18-2018

Anser-Services – Green Bay, WI DBA Messaging Network Inc.

● Agent – answered between 150 and 200 calls per day from

over 2000 companies, utilizing two computers and headset

6-2014 to 9-12-201 The Einstein Project – Green Bay, WI Curative Connections

Science Resource Center Assistant and Receptionist

● S.T.E.M. education advocate and assembly of science learning kits for grades 4K-8

● Assisting volunteers counting, weighing, cleaning and packaging S.T.E.M. products

● Reception, answering phones, resolving issues and greeting clients

10-2012 to 1-2014 Altegra Health – Los Angeles, CA

Medical Records Technician – CONTRACTED JOB

● Coordinated, gathered, oriented and scanned Medicare records for re-coding

● Liaison between home office medical coders in California and medical clinics in Wisconsin

● Downloaded/Uploaded files and information at end of day. HIPAA privacy law knowledge.

1-2006 to 7-2006 Bellin Health Sports Medicine – Green Bay, WI (Volunteered Jan-April)

Volunteer and Physical and Occupational Therapy Aide (short term)

● Served as liaison between patient and Physical and/or Occupational Therapists

● Conducted exercise routines with patients, short term job replacing injured employee on workers comp

● Scheduled patients using Meditech and EPIC software systems, CPR for healthcare professionals

9-2004 to 5-2010 NWTC part-time school for Medical Assisting – Green Bay, WI (on waiting list starting in 2004)

● College work study in Administration building (data entry)...went to school part time while working @ various

●

● Tutored other Medical Assistant students…received my Medical Assistant Diploma and Certification

4-2000 to 3-2003 Integrated Community Services (Solutions) – Green Bay, WI

Self-Sufficiency Coordinator/Case Worker

● Caseload of 25 families below poverty line. Used Microsoft Office products

● Defined goals and successfully reached objectives for work or school

● Planned, developed and implemented projects/programs to reach goals and receive escrow

● Networked with Brown County community services. Marketing outreach.

● Hosted bi-weekly “Rent Event” for families wanting vouchers for Section 8 housing

1-1997 to 1-2000 Wisconsin Department of Agriculture and Consumer Protection – Green Bay, WI

Program Assistant II

●Managed caseload of 50 active grade A and B dairy farms, put in and out of business

●Served as liaison between farmer, inspector and corporate office staff. Put through drug program

●Managed records and lab results for somatic cell and drug testing of milk

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