911 Dispatcher Front Desk

CAROLE RADLEY

Naperville, IL · 331-***-****

*************@*****.***

Accomplished Customer Service professional seeking new career opportunities EXPERIENCE

AUGUST 2018 – OCTOBER 2019

FRONT DESK CLERK, HOMEWOOD SUITES BY HILTON – AURORA, IL

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• Work with the housekeeping staff to ensure rooms are ready for new guests

• General bookkeeping: ensure all hotel guest account information is accurate and up-to- date

• Mitigate customer complaints as needed

MAY 1998 – JULY 2018

911 DISPATCHER, KENDALL COUNTY SHERIFF’S OFFICE – YORKVILLE, IL

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired

• Translate information to the appropriate codes

• Determine and assign the level of priority of the call and enter the data into a computer- aided dispatch system for radio dispatch purposes

• Perform emergency medical dispatch and crisis intervention services

• Ask vital questions and provide pre-arrival instructions for emergency medical calls

• Monitor and operate a radio console and computer equipment EDUCATION

JUNE 1991

BA, BUSINESS MANAGEMENT, NORTH CENTRAL COLLEGE – NAPERVILLE, IL SKILLS

• Active Listening

• Conflict Resolution

• Effective Communication

• Empathy

• Quick Thinking

• Microsoft Office Software

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