Customer Service General Manager

RESUME

Olulade OMOLE

**, ******** ******, ****** *****

Email: *******.*****@*****.***

Phone: 862-***-****

EXPERIENCE AND SKILLS:

Over the years, as a manager in various companies, I have built lots of skills and experience

I understand the needs of the clients/customers to better serve them. I have been able to increase clients’ satisfactions to a 90% rating over a period of 2to 3 years In BTS Systems Limited and Halogen Security Company

I was able to build a strong team and increase staff retention and improved working condition to a 96% percent rating as a General Manager in BTS Systems Limited

Over a period of 18 months, as Infrastructure and Facilities Manager in Electronic Test Company, I was able to reduce the company’s expenses to a 82% rating.

Educational Background

1.Data Analytics Certification (In View)

2.Obafemi Awolowo University, Ile Ife: B.Sc. Electrical and Electronics Engineering.

(1993– 2000)

3.Moremi High School, Ibadan. (1982-1987).

PLACES OF PREVIOUS WORK

Company: Prospect Air Services Newark Airport. New Jersey

Position: Supervisor

Date: October 2021- Till date

Company: BTS Systems Limited, 34 Falolu Street Surulere Lagos Nigeria

Position: General Manager

Date: August 2013– February2018

Job Description:

•General Administrative and Technical coordination

Company: Halogen Security Company 19b, Mobolaji Bank Anthony Way Lagos, Nigeria

Position: Assistant Technical Manager Date: November 2011- July 2013

Job Description:

•Provide technical direction for the support and maintenance of existing clients

•Source for new clients

•Recognizes system deficiencies and implements effective solutions

•Search for and implement new and better security technology solutions

•Develop maintenance plan for existing systems and method for increasing existing client base

•Create and execute development plans and revises as appropriate to meet changing needs and requirements

•Manage technical resources within budget and project schedule

Company: Electronic Test Company Jkk Computers Obanikoro Lagos Nigeria

Position: Facilities and Infrastructure Manager

Date: September 2007- October 2011

Job Description:

•Managing various processes to produce and distribute services to clients

•Manage Projects

•Coordination of installation and maintenance of all protective and electronic security systems in all our centers throughout the country

•General maintenance of fixtures and fittings in all our centers

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