Tonia Gulick

**** ***** *** *

Crane, Mo *****

advbam@r.postjobfree.com - 417-***-****

I am seeking a challenging, people oriented opportunity in a progressive, and results focused organization, where interpersonal communication, team building, and problem solving are essential for company growth and profitability. The ideal opportunity would be remote using the skills and abilities learned to advance within the company.

WORK EXPERIENCE

Walmart Online Grocery Pick-up

9/21- present Picking and dispensing for customers through digital ordering. Leading trainer for new hires and other employees. Providing customer assistance regarding product location.

CUSTOMER SERVICE AGENT AND SALES

TTEC- ADT Agent- 3/18-9/21. Assessing customer’s security needs, listening and understanding concerns and providing the best possible outcome to benefit the customer. Transferring customers as needs arise. Problem solving, data entry, credit card payments and deposits, scheduling, data entry

Medical Assistant

Home Health for family member – 11/17- 10/21. Driving to and from medical appointments and errands, personal care as needed, housekeeping and meal planning for dietary restrictions, assist in oxygen therapy to meet family member’s needs.

Medical Assistant

Cherry Health Center - Springfield, MO – 4/17- 10/17 Weight, patient vitals, data entry, lab draws, injections, recorded information, minor cleaning, Assisted doctor and medical staff with procedures, X rays performed per doctor orders.

Registered Medical Assistant

Affirm Medical Weight Loss - Springfield, MO – 2/14 to 11/16 Weight, patient vitals, data entry, lab draws, injections, recorded information, minor cleaning, opened clinic, pulled charts, set up new patient charts, file, fax, scan. Answered phones, provided materials and guidance on the products, diet and what patient would expect on first visit, scheduled patients for office visit and injections.

Registered Medical Assistant

Achieve Medical Weight Loss - Springfield, MO – 6/13 to 1/14 Prepared patient charts, answered phones, injections, lab draws. Retrieved patient weight, vitals, B-12 injections. Explained products and services offered along with diet plans and expectations.

EDUCATION

Registered Medical Assistant/ Associates in Medical Arts Vatterott College - Springfield, MO 10/09-5/11 3.7 GPA Certification in Pre Nursing

Broome Oswego Central Educational Systems Technical School - Binghamton, NY August 1986 to June 1988

GROUPS

Member of the National Technical Honor Society

May 2011 to Present

Nominated and voted into the NTHS by 4 peers for character, and ability to want to help others.

Skills

•CUSTOMER SERVICE- Listening and understanding the needs of customers, clients and patients for over 31 years. Using skills learned to assist others and providing best solution to meet their needs.

• Medical terminology, charting, assisted nurses and doctors with procedures, performed pre and post vitals on patients, performed ambulation to facilitate the healing process, and pre and post admissions. Receptionist duties; pull and file patient charts, called patients with lab results, reminder of upcoming appointment, ordered products, answer multiline phone, copies and faxed prescriptions.

• Proficient with many computer programs; Microsoft Word, Excel, Power Point, QuickBooks

• Demonstrate accuracy, attention to detail, the ability to work well in a team environment, and have supervised others, perform duties without supervision.

• Delivered Sub-Q injections intramuscular injections, dietary needs, Glucometer readings and educated self on reactive hypoglycemia.

• Phlebotomy, Law and Ethics, Office Management Skills

• Familiar with HRT, HCG, 1200, 1500 and 2000 diet plans. References

Erica Tucker manager/coach OGP-417-***-****

Matthew Elliott Team Lead OGP-417-***-****

Alivie Inman Manager Amazon-417-***-****

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