Service Representative Data Entry
Resume:
Paul Wolcott
Ready to help you
Clearwater, FL **755
******@*****.***
Retail customer service professional who enjoys being of service. Authorized to work in the US for any employer
Work Experience
Doordash Driver
DoorDash
July 2022 to Present
• Provide timely use of their technology to execute in a timely fashion.
• Comfortable with reading and following map information.
• Consistently measured 4+ of 5 in customer satisfaction Customer Service Representative
Liveops - Remote
October 2020 to Present
Independent contractor taking customer calls remotely.
• Performed data entry for shipments
• Provided policy and service information
• Answered general questions
• Assisted customers with a warm and professional attitude
• Handled online orders and credit card transactions
• Resolved customer information and complaints
Senior Center Manager
FedEx Office - Evansville, IN
April 2017 to November 2019
• Maintained 1st quartile performance for both years managing this center.
• Developed strong remote location team.
• New hire training location for the district.
Senior Center Manager - McCormick Place Convention Center FedEx Office
October 2014 to April 2017
• Part of FedEx Office Hotel and Convention operations.
• Partner with Convention Center Event Management team to provide event services and adjust store hours to best serve attendees.
• High volume location in one of the nations largest convention centers.
• Achieved Presidents club for fiscal year 2015 for Tier 2 stores. Business Center Manager - Hotel InterContinental
Fedex Office - Chicago, IL
September 2013 to October 2014
• Part of FedEx Office Hotel and Convention operations.
• Partner with Hotel Event Management team to provide event services and adjust store hours to best serve attendees.
• Provide event signage for hotel.
Business Center Manager - Minneapolis Convention Center FedEx Office
June 2013 to September 2013
• Part of FedEx Office Hotel and Convention operations.
• Partner with Convention Center Event Management team to provide event services and adjust store hours to best serve attendees.
• Provide event signage for adjacent hotel location. Center Assistant Manager
FedEx Office - Chanhassen, MN
June 2007 to June 2013
• Managed production with the center
• Responsible for scheduling within budgetary requirements
• In charge of store supply purchasing and inventory SR. Production Operator
FedEx Office - Chanhassen, MN
February 1999 to June 2007
• Responsible for print production through peak store hours.
• Partnered with offsite production center to ensure large volume runs were completed on time and done right.
Education
Associate in Science (AS) - in progress in Data Science St Petersburg College - Saint Petersburg, FL
August 2021 to Present
High School Diploma
Corona Del Mar High School - Corona del Mar, CA
1989
Skills
• Digital Print Project Managment (10+ years)
• Inventory Managment (10+ years)
• Digital Pre Flight (10+ years)
• Adobe Illustrator
• Adobe InDesign
• Budgeting
• Adobe Creative Suite - General Use and understanding (5 years)
• Adobe Acrobat - General Use (10+ years)
• Adobe Photoshop
• Customer Service
• Sales
• Upselling
• Microsoft Office
• Employee evaluation
• Problem-solving
• Reliability
• Team Work
• Quality assurance
Assessments
Sales: Influence & Negotiation — Expert
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Customer Focus & Orientation — Expert
April 2020
Responding to customer situations with sensitivity Full results: Expert
Problem Solving — Expert
April 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert
Sales skills — Highly Proficient
December 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Basic computer skills: PC — Highly Proficient
April 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Delivery driver — Highly Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Analyzing data — Highly Proficient
January 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
● Strong problem solving skills; finding solutions for difficult projects; resolving customer satisfaction issues.
● Experienced with Adobe ~ Illustrator, Photoshop, InDesign, Acrobat Pro. Microsoft Office Suite. Fiery printer management software.
● Project management; developing customer's concepts into reality using my strong knowledge of FedEx Office network resources. Managing multiple projects in fast paced retail environment start to finish.
● Dedicated; always willing to go the extra mile for my team and customers.
● Technically savvy and able to learn requirements of new equipment and software requirements quickly and effectively.
Contact this candidate