Customer Service Lab Technician

Leanne Yargo

*** ****** *** ***** ****, TX ***** · 281-***-****

******.*********@*****.***

Fastidious Insurance Biller/Collector bringing over 22 years in accounts receivable and collections. Adept in reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.

EXPERIENCE

August 1999 To Present

Biller/Collector - Hunt regional medical center – greenville, tx

Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor. Persistently reached out to customers with extremely past due accounts Minimized collections receivables. Evaluated, researched and resolved discrepancies. Achieved performance goals on consistent basis. Complied with fair debt practices and regulatory guidelines and kept current with changing regulations. Maintained high volume of calls and met demands of busy and productive group. Trained new collections representatives on collections processes and incentivized team members to achieve production goals. Identified and analyzed rejection patterns, partial denials, and denials from third parties to improve existing processes.

February 1997 To August 1999

Lab Technician - CYTEC industries – GREENVILLE, TX

Calibrated and maintained instruments to keep equipment fully operational. Performed testing and quality control using approved laboratory procedures and instrumentation. Maintained documentation on tests performed in lab. Analyzed experiment and test results to validate adherence to standards and specifications. Tested resin content on tape and woven graphite material

EDUCATION

May 1988

High School Diploma - Greenville High School

My GPA was 3.89 and I graduated in the top 10 of my class.

SKILLS

Insurance Claim Forms Review

Insurance Claims Management

Diagnostic Codes

Patient Account Reviews

Revenue Cycle Management

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