CONTACT

**** ****** ***** *** *, Citrus

Heights, CA, 95621

916-***-****

advb8p@r.postjobfree.com

Administrative practices and

procedures

Inbound /outbound calls

Confidential records

management

Strong negotiation skills

Microsoft and various

computer applications

Account and data analysis and

report preparation

Credit and collections

Accurate financial record

keeping

OBJECTIVE

To become a valuable asset within

your organization, where my

experience and strong work ethic

can be fully utilized in providing

quality and efficient support and

service.

SUMMARY OF

QUALIFICATIONS

Extensive experience and

knowledge of:

Exercised judgment with established procedures and practices to determine appropriate actions

Assists debtors in complying with the laws and

encourage voluntary compliance with delinquent

accounts

Information gathering, account analysis, and processing forms received to generate required account

adjustments

Exercised judgment with established procedures and practices to determine appropriate actions

Assists debtors in complying with the laws and

encourage voluntary compliance with delinquent

accounts

Information gathering, account analysis, and processing forms received to generate required account

adjustments

Answer, screen, and direct callers and visitors ensuring all security measures are met

Process ATM deposits and/or remittance and transit processing

Maintained accurate records and balance each day’s transactions in accordance with established policies and procedures

Explain current member benefits and coverage via

phone and email to external and internal delta members Enroll members in new benefit plans

Assist dental offices with member plan coverage

Explain policy options with current and inactive delta customers

Organized and prioritized work items to ensure

deadlines were met

Accountable for reducing delinquency for assigned and unassigned collection accounts

Analyze accounts within assigned authority to establish credit lines and monitoring

Negotiate documentation and payment terms with

business customers to ensure transactions are properly secured.

Gatekeeping for collection representative in call center EMPLOYMENT HISTORY

Accounts Receivable Analyst – Meissner Sewing

8/20 - 2/23

Accounts Receivable Analyst – Samba Safety

6/18 - 4/2020

Deposit Processing Technician – Golden 1 Credit Union 7/17 - 4/18

Member Service Representative - Delta Dental

4/13 - 5/16

Accounts Receivable Representative I-II – AT&T

5/97- 3/12

ANGELA L.

JOHNSON

Contact this candidate