JULIE PANTANO

Hackensack, NJ ***** 551-***-**** advb7z@r.postjobfree.com

Julie Pantano LinkedIn · https://japantano.wixsite.com/devry-portfolio TECH SUPPORT SPECIALIST – NETWORK SUPPORT SPECIALIST Tech Savvy Customer Services professional with experience taking incoming calls, data entry, and inventory control. Currently completing a Bachelor of Science in Information Technology & Networking and an Associate of Applied Science in Information Technology & Networking. Solid conflict resolution skills and the ability to work with individuals from a variety of backgrounds.

Organizational Skills ̶ Friendly and Patient ̶ ̶ Resolving Problems and Incidents ̶ Troubleshooting Network issues Data- Entry ̶ Computer Programming ̶ Customer Service – Computer Support TECHNICAL SKILLS

Software: MS Word, MS Excel, MS PowerPoint, Adobe, Photoshop Programming Languages: Java, C, C++, Python

Operating Systems: MS Windows, MacOS, Linux, iOS, Android, Ubuntu Hardware: Keyboard, Mouse, Monitor, Printer, CPU, Hard Disk, RAM, ROM, External Hard Disk EDUCATION

DeVry University, Online

Undergraduate Certificate, Network Essentials, DeVry University, Online, 10/2022 Bachelor of Applied Science, Information Technology & Networking, in process- September 2023 Concentration: Mobile and Networking Devices

Dean’s List Fall of 2021, Spring of 2022, 4.0/4.0 GPA Women in Technology Scholarship Recipient

Event Planning and Management Certificate, Bergen Community College, Paramus, NJ, December 2016 EXPERIENCE

Fantasia Haircare Inc., Paramus, NJ

Customer Service/Shipping August 2022 – Present

• Enter orders into computer for processing

• Check inventory to make sure inventory is in stock

• Make sure pricing is correct

• Verify information is correct when received from customer

• Export order entry

Pet Goods, Paramus, NJ

Cashier October 2022 – Present

• Resolve guest issues by working with customer service leader and area manager to meet individual needs

• Maintain clean, organized, and well-stocked checkout areas with regular attention to displays

• Balance cash draw at beginning and end of shift, investigating and resolving any discrepancies Hearing Life, Somerset, NJ June 2022 – August 2022 Patient Support Center Representative

• Made outbound calls to schedule appointments

Grant Industries, Elmwood Park, NJ

Client Relations September 2019 – January 2021

• Entered orders for raw materials daily, answered customer emails, and maintained customer files The Lermond Company, Oakland, NJ

Shipping/Customer Service June 2017 – September 2018

• Maintained correct sales orders and shipping logs

• Completed administrative tasks and data entry

• Handled customer inquires

• Processed orders, Bill of Ladings, and invoicing for customers

• Created shipping labels via FedEx or UPS for small shipments West Penetone, Carlstadt, NJ

Customer Service Manager/Event Logistics and Management June 2003 – April 2017

• Implemented positive work culture initiatives

• Maintained Inventory logs for available products

• Tracked inventory and restocked off site warehouses

• Handled customer complaints and returns

• Worked with customers or sales team for product information

• Collaborated with logistic companies for shipping or returns

• Processed orders, Bill of Ladings, and Invoicing for customers

• Managed logistics for annual 2-day profit planning company meeting

• Coordinated of pre-event communications, agenda planning, scheduling, liaison with hotel personnel

• Supported point of sale customer experience

• Completed freight management and shipping for Trade Show