Center Representative Call
Resume:
Alex M. DeLa Barcena
Stockton *****
advb4w@r.postjobfree.com
Education and Training
May 1996 Empire College Santa Rosa, CA
Diploma Computerize Business Skills
Montgomery High Shool
1250 Hammond Dr.
Santa Rosa,CA. 9521
Graduated in 1991 with general education diploma.
WORK EXPIRIENCE
Oak Mount Cemetary
825 University Ave.
Healdsburg CA
Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English and Spanish . Hardworking Madrone Construction accustomed to fast-paced office management. call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in construction standards and best practices.
Skills
Inbound and Outbound Calling
MS Office Proficiency
Customer Support
Responding to Difficult Customers
Experience
Fremont lopez Elementary
2021 Flora St.
Stockton, CA 95205
PH#
July 7, 2017 to March 12, 2019
Fremont Middle School Stockton, CA
School Assistant
Patrolled cafeteria throughout lunch periods to check for spills and help students.
Enforced both classroom and administration policies and rules.
Applied positive reinforcement to redirect negative behaviors.
Supplied one-on-one attention to each student during group activities.
Communicated and collaborated well with educators from various grade levels.
Supported students in developing strategies for individual and group learning.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Home Depot,
3313 E. Hammer Ln.
Stockton, Ca 95212
ph#476-9600
Customer Service Associate ( every department )
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Bilingual(English/Spanish.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented customer correspondence in CRM to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Troubleshot shortages and overages to support quality control efforts.
Contact this candidate