Customer Service Shift Leader
Resume:
David V. Alvarado
Staten Island, New York 10314
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OBJECTIVE: To obtain a full time position in a major company with the potential of future opportunities.
SUMMARY OF QUALLIFICATIONS:
Very organized
Excellent customer service
Handled all customer issues and inquiries
Dealt with diverse customer population
PROFESSIONAL WORK EXPERIENCE:
Amazon, Staten Island, New York 07/2020-Present
Warehouse – FC Associate Level 1
Scanning products and appropriately placing it on correct shelf for customer’s consumption
Inspecting all items for defects
Escalating damaged items to supervisor ensuring adequately labeled products
View prompts on screens and follow the direction for some tasks
Troubleshoot problems
Bagels R US, Staten Island, New York 10/2013-07/2020
Shift Leader - Deli
Open and close the registers
Managed 2 – 3 staff members depending on high volume shift; and trained new staff
Fulfilled all customer orders
Maintained cleanliness of deli area to state and city codes
Troubleshoot all customer issues or concerns
Managed catering orders
Washington Inventory Services (WIS), Staten Island, New York 02/2012-08/2014
Inventory Assistant
Responsible for an accurate inventory
Provided excellent customer service
Maintained and organized all products for counting
Trained and supervised new staff
Assisted managers to ticket stores
Able to lift over 50 lbs.
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