Customer Service, Support, Critical Thinking

Sandra Henson

*** ****** ***, *** ***, Radcliff KY 40160 Cell: 270-***-**** Email: ***********@*****.***

OVERVIEW: 13+ years of progressive responsibilities in the commercial transportation and medical communities, adhering to HIPPA standards, regulations, and policies. Experience in pharmaceutical health and expertise in long-range commercial delivery operations. Proven record of successfully utilizing industrial vehicles to complete any given task. Ability to work collaboratively in high-pressure situations and under tight deadlines and brief leadership on regards to impacts on work related developments.

RELEVANT EXPERIENCE

Amazon September 2022- Current

Receiving/Returns Associate

Shepherdsville, KY

Compares inventories to electronic records and computes figures from records such as sales orders, production records or purchase invoices to obtain current inventory

Performs daily inventory/product counts utilizing pre-determined amazon databases.

Demonstrates continuous improvement by identifying ways to improve efficiency and accuracy

J.B Hunt

Independent Contractor

Forest Park, GA July 2018 – July 2022

Planned routes to and from delivery sites to expedite service for customers and provide the least expensive service.

Reported cargo at every stop to maintain weight and load regulations, as required by federal law.

Ensured that all deliveries were made to schedule with minimal damage.

Transported finished goods and raw materials over land to and from manufacturing plants and distribution centers.

Inspected vehicle for mechanical and safety issues and performed preventive maintenance.

Maintained logs of working hours by following applicable state and federal regulations.

WakeMed

Executive Secretary – Pharmacy

Raleigh, NC December 2009 - February 2017

Managed Pharmacy office to include payroll for 180 personnel: ensuring no lapse or errors in employee payments.

Collected/Recorded accurate patient information, facilitating safe storage of Personally, Identifiable, Information (PII).

Compared inventories to office records or computes figures from records such as sales orders, production records or purchase invoices to obtain current inventory.

Maintained relationships with all drug company personnel to ensure departments updated with current and new drugs.

Processed billing claims and assisted with authorization completion for hospital pharmacy charges.

Handled the Calendars and appointments for Five Managers, and orchestrated training for new employees and associates

Scheduled staff meetings and coordinated flights/hotels for executive level staff and department managers.

Managed FMLA information to ensure employee stayed compliant.

SKILLS

Computer: Google Earth, Microsoft Office Suite, Google Docs, Scheduling/Calendars, and electronic correspondence.

Public Speaking: Experience giving public briefings, to groups ranging in size up to 50 people. Able to adapt public speaking skills to any given audience demographics ranging from informal to formal.

Other: Adaptable to changing situations, attention to detail, time management skills to meet deadlines, ability to prioritize multiple tasks, works well independently or on a team.

References

Tyrrell Glanton - Senior Industrial Security Specialist, General Dynamics Information Technology

**********@****.***, 706-***-****

Latasha Lapp - Mental Health Technician, Lincoln Trail Behavioral Health

*************@*****.***, 803-***-****

Victoria Warner, Insurance Adjustor,

********@*****.***, 919-***-****

Contact this candidate