Customer Service Sales Associate
Resume:
January Johnson
Customer Service
Brooklyn, NY **224
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Residential Aide
Housing Works - New York, NY
November 2021 to Present
• Responsible for coordinating client move outs, transfers and curfew violators
• Brief incoming shifts of status of the facility (which includes all clients in and out of facility)
• Make copies of forms to be utilize for store passes, cigarette distribution, meal checklists, etc
• Keep supervisor informed of all relevant information regarding the residents and the program
• Serve as staff escort when necessary
PCA Personal Care Assistant
Marquis Home Care - Queens, NY
2019 to 2021
• Assists home care agency's patients by providing personal services, such as bathing, dressing, and grooming
• Social Interaction
• Report any changes in the patient’s condition or incidents to RN Supervisor or therapist.
• Support clients who can’t move on their own
• Help clients dress, bathe, eat etc.
• Help customers with their shopping
• Provide emotional support
• Inform physicians or supervisors about uncommon events
• Act quickly and responsibly in cases of emergency Self Employed
Self Employed - Queens, NY
2014 to 2020
Porter
Homes for the Homeless - Queens, NY
2018 to 2019
• Clean hallways, lobbies, restrooms, and other work areas so that health standards are met.
• Clean and prepare rooms for new clients.
• Wash windows, glass partitions, and mirrors.
• Empty waste baskets and transport other trash and waste to disposal areas. Customer Service
Macys - Queens, NY
2017 to 2018
• Provide exceptional customer shopping experiences by ensuring customers are number one priority.
• Assist in all aspects of total fulfillment.
• Perform function in an efficient manner, flex between task as directed by a supervisor.
• Handle cash and credit card payments.
• Deliver a clean, neat, and easy-to-shop store environment; maintain sales floor and fitting room recovery standards.
• Greeted customers entering establishment.
Sales Associate
Frederick's of Hollywood - Staten Island, NY
2012 to 2014
• Answered customers' questions, and provided information on procedures or policies.
• Exhibited excellent customer service to ensure repeat business.
• Greeted customers entering establishments.
• Issued receipts, refunds, credits, or change due to customers.
• Maintained clean and orderly checkout areas.
• Processed merchandise returns and exchanges.
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolved customer complaints.
• Exhibited excellent customer service to ensure repeat business. Administrative Supervisor
Nightlife Entertainment, LLC - Brooklyn, NY
2012 to 2013
• Acted as a first point of contact by representing the company in a positive manner.
• Assisted managers and executives with scheduling appointments and events.
• Processed expenses and generated and manage correspondence.
• Screened telephones and directed calls to appropriate staff members.
• Handled account statements and records.
• Filed invoices in alphabetical order.
Education
High school Equivalent
Skills
• Leadership Training
• Customer Service
• Microsoft office
• Communication
• Written and verbal communication
• Call Center
• Customer Support
• Customer Care
• Home Care
• Conflict Management
• Crisis Intervention
• Administrative Experience
• Meal Preparation
• Vital Signs
• Supervising Experience
• Caregiving
Certifications and Licenses
Certified Nursing Assistant (CNA)
Present
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