Project Management, IT Specialist

SUMMARY OF QUALIFICATIONS

Accomplished IT Project Management and Organizational Change Management professional highly regarded with 15+ years of progressive experience in PMO leadership and Technical Project Management. Respected as a motivational, influential leader and collaborator who guides team members to achieve lofty project goals and meet all client and customer needs. Builds and maintains lasting relationships, driving coordination through a people-focused approach. Out-of-the-box, analytic thinker committed to making continuous improvements in reporting tools and resource capacity planning to enable growth for industry leaders within technology

●Technical Implementation

●Governance/Policy

●Project Management

●Leadership

●Organizational Development

●Resource Management

WORK EXPERIENCE AND ACCOMPLISHMENTS

Operations Analyst SME – IV; Artlin Inc. Apr.2021 – Jul. 2022

●Provided project lifecycle leadership for enterprise IT implementations consisting of 14.5K end users, showcasing excellent problem-solving skills in remediating issues and supporting return on investment.

●Ensured project deliverables are being met on time and within budget by mitigating and documenting associated risks

●Engaged and interfaced with government leadership and stakeholders to discuss and provide technical updates on current, budget status and future technical plans and systems as well as building customer relations with a focus of end-user acceptance

●Selected to lead multiple teams with migration from SharePoint 2010 (On premise) to SharePoint Online (Office365).

●Served as the knowledge keeper and SharePoint Administrator for all new technical functionalities within Office365 including SharePoint Online to assist with the education of and enhancement of current business processes.

●Developed and implemented a personnel succession and management plan to steer and track all personnel development progression and began a personnel mentorship program to leverage a cross-functional training system within the team that was later implemented across the organization

Lead Knowledge Management Analyst; Broadleaf Inc. Dec. 2019 – Mar. 2021

●Responsible for leading the Agile Transformation initiative to ensure that projects and products are managed in an agile manner to deliver quicker delivery of value with a lightweight framework. Overseeing translation of Baker Hughes strategy into measurable business results while ensuring alignment of IT investments with business strategy.

●Managed, directed and reviewed technical activities associated with delivering and managing knowledge systems and tools, including repositories, company intranet and library resources

●Constantly accessed the overall technical climate to better coach, mentor and guide teams toward innovation and technical superiority utilizing enhanced customer service practices to stimulate the organization towards excellence

●Identified, analyzed, and planned future technical endeavors and budget with project leads and stakeholders

Sr. Business Analyst/Project Manager; Navy Mutual Aid Association – Jul. 2018 – Nov. 2019

●Designated lead project manager on all technical projects and responsible for the planning and implementation of the new CRM for the association.

●Established the project schedules and assigned tasks to team leads

●Delivered new technical systems for insurance solutions through process innovation and continuous improvement initiatives by assessing and analyzing current processes with the goal of creating more efficient internal practices to best serve members

●Designed and initiated annual program conference and assisted with budget development with stakeholders

●Drove all marketing and implementation functions for the new (CRM) Customer Relationship Management Tool as well as hired new personnel as needed

Technical Training Lead; Versatech Inc – Aug. 2017 – Jun. 2018

●Responsible for defining program goals for IT projects requiring technical training to the end-user. Ensured projects were effectively financially resourced and managed customer relationships with a wide range of groups, including all internal and external project contributors.

●Maintained training departments SharePoint site by acting as the departments Site Collections Administrator as well as assisting with some general SharePoint Administration roles, i.e., permissions, creating InfoPath forms, workflows, calendars, and design sites for key departments

●Led all marketing efforts for the Technical Training and Information Technology resources of the organization with a team of five as well as developed and maintained marketing (5.6 Million Dollars) and Technical Training (6.2 Million Dollars) program budgets

Sr. Training Specialist – Jacobs Int’l – Jul. 2015 – Aug. 2017

●Performed research analysis, designing, developing, and preparing structured training manuals, presentation materials, and courses of study related to the operation or maintenance of IT and support systems

●Collaborated with stakeholders to ensure projects and tasks were clearly defined and executed appropriately

●Developed change management strategies for all existing and new systems, trained staff on all SharePoint related features and functionalities suited for particular roles. Assist with overall SharePoint administration as well as migration efforts

●Lead projects on varying scales, and mentored technical teams and leads of disciplines as well as kept up to date on current trends on both technical and training best practices to ensure content was always relevant

●Co-led the organization’s annual technical conference for the program and within DoD

SharePoint Administrator – Acuity Inc. (Dept. of State) – Jan. 2014 – Jul. 2015

●As the client stakeholder liaison, I worked with the community board to propose/provide applicable system changes as well as conducting training ROI analysis based present and future organizational needs Develop SharePoint governance and SharePoint information architecture.

●Formulated Business Connectivity Services strategy by planning both a Microsoft Excel Services Strategy and an InfoPath Forms Services strategy.

●Developed performance measures based on IT vision relating to all IT and Training initiatives. Recommended process changes as well as creating and delivering transition plans and leading implementation process of new or improved change

IT - Trainer – Seneca Resources (Dept. of Homeland Security) - Dec. 2012 – Nov. 2013

●Created and developed computer-based training curriculum and course materials using Adobe Captivate as 85% of all training was led via eLearning method

●Assisted with the development of plans of action and milestones (POA&M) by conducting studies and analyses of operational and business processes and creating business strategies

Sr. Program Analyst/Trainer DOD Office of the Inspector General Kforce Inc. – Jan. 2011 – Dec. 2012

●Assisted with the migration and implementation of SharePoint 2010 and planned for the migration of SharePoint 2013 for US Courts for all sites within 48 of the 50 states of the United States. Analyzed and monitored current procurement process to ensure best practices are made and uses of program materials are being met; suggesting better methods if needed. Used CRM tools to gather marketing and salesforce usage to analyze business strategies

Site Supervisor/Trainer Dept. of Navy - GMG Management Consulting Inc. – Jun. 2008 – Jan. 2011

●Supervised assigned personnel and implemented necessary work control procedures to ensure quality and timely completion of all work in accordance with the requirements of the contract.

●Facilitated and supervised all trainings for my staff of 15 individuals at two sites in areas of DTS, accounting systems, telecom team and SharePoint as well as training the government client in some of the above

EIS Task Manager/Trainer - Defense Threat Reduction Agency - SAIC Inc.- Aug. 2008 – Apr. 2009

●Created change management strategy for SharePoint deployment and implementation procedures

●Facilitated and organized briefings and team trainings to educate and update senior executives and colleagues on the progress of integrated systems using the nominal group, JAD sessions, and brainstorming techniques.

EDUCATION AND CERTIFICATIONS

Associates of Science – Homeland Security Management, Parks College, 2006

Certified Technical Training Specialist

Change Management Specialist

Configuration Management Specialist

Lean Six Sigma – Yellow Belt

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