Service Representative Customer

DEBBIE A. SHAKER

*** ******** ***** advb2f@r.postjobfree.com

Westlake, Ohio 44145 440-***-****

Objective: To obtain a challenging position by applying my creative skills and knowledge to achieve success with a company and enhancing productivity and growth.

Macy’s Present

Beauty Advisor and Customer Service Representative

Providing customer service and offer beauty advice for Elizabeth Arden, Shiseido and Clarins counters.

Strong interactive skills and communication to access customer needs and application of products using

proper sanitation tools.

Estee Lauder

Counter Manager and Beauty Advisor

Providing a personalized experience and recommending the best products for her

Model the Estee Lauder style by projecting a positive attitude, using the proper tools to demonstrate expertise and maintain a clean and customer-ready environment and executing counter standards

Driving counter business by counter goals and a designated plan to achieve them

Developing beauty advisors based on service behavior

Achieving personal goals

Instruct on proper makeup techniques and colors and customizing service according to their wishes

Skirbunt, Skirbunt & Wirtz LLC

Receptionist/Administrative Secretary

Greeting clients

Responsible for cover letters and execution of filing documents

Administrative office work

Ordering supplies

Processing mail

Publishers Services of Tampa Bay Inc.

Customer Service Manager

Responsible for the day to day operation of the department in delivering prompt and professional service to customers, involving evaluating and analyzing inquiries or complaints and determining the appropriate action

Processed orders and corresponding with subscribers, updating web and customer service files

Collected payment on billing and delinquent accounts, monitored cash flow reports

Help in the integration and design of new computer system

Responded to BBB and Attorney General complaints

Sales of add-on packages to existing orders

Thompson, Hine and Flory

Legal Secretary

Performed standard secretarial duties for two attorneys in the labor and litigation fields

Responsible for typing legal documents, filing, answering phones, dictaphone and shorthand

EDUCATION David N. Myers College (formerly Dyke College) -Cleveland, Ohio

Major: Secretarial Science (Law)

Associate degree

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