Aleasha Souther

Stony Point, NC *****

advb26@r.postjobfree.com

+1-704-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Ferguson Enterprises, Inc.(Signature Hardware) - Remote May 2022 to Present

CSR (remote)/ Assisting customers with orders /shipping info/processing warranties and returns troubleshooting problems with online orders via Zendesk, Chat, inbound calls. Professional phone etiquette. Experience with Microsoft Office Suite / Teams Customer Service Representative

Concentrix - Remote

November 2021 to April 2022

Healthcare CSR, Advising members about their existing insurance benefits, help them with online navigation on website, upgrade their information. Educate members on deductibles, co insurance and general questions. CRM system, Microsoft Office Suite proficient, dual screens. Machine Operator

Shurtape Technologies and ShurTech Brands, LLC - Stony Point, NC November 2020 to October 2021

Responsible for meeting production goals. Set up and changing over to accommodate different orders, Safely operate several machines troubleshooting when needed, fast paced environment Homemaker

Stay At Home Mom/Wife (Unemployed) - Statesville, NC May 2018 to November 2020

Was in the process of relocating and my spouse was employed . Shipping Assistant

Shurtape Tech - Stony Point, NC

February 2018 to May 2018

Loaded finished products onto trailers using sit down forklift. Entered shipping info in computer using SAP. Scanned inventory labels. 12 hr shifts. Used banding gun, pneumatic staple gun. Customer Service Representative/Office Assistant

Beverage Systems - Statesville, NC

October 2012 to July 2013

Front Desk Receptionist handled incoming calls . Dispatch work for a coffee machine vendor . Inbound sales/outbound sales.

Education

Certification in Medical Billing & Coding

Mitchell Community College - Statesville, NC

July 2005 to March 2006

High school diploma or GED

Skills

• Order Entry

• Microsoft Office

• SAP Manufacturing

• Customer support

• Zendesk

• Manufacturing (2 years)

• Customer service experience (6 years)

Certifications and Licenses

Driver's License

Assessments

Attention to Detail — Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Expert

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Call center customer service — Highly Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate