Customer Service Representative

Edward R. Lester *rd

**** *********** **. *******, ** 38127 901-***-**** ***************@*****.***

Objective

I am seeking employment with a company where I can use my talents and skills to grow and expand the company. Customer service is in my core value. A customer service professional with more than a decade of customer service underneath my belt. Particular skill in establishing rapport with each and every customer. I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

Skills & Abilities

•Safety-oriented

•Team Player

•Adaptable

• Deal with Customers

Experience

Customer Service Representative FARFETCH.COM - Los Angeles, CA APR 2018 to Present

Assist customers with order enquiries via several channels (chat, email and telephone).

Provide product and service information to customer when necessary.

Works with the Partner Services and Operations teams to resolve any order discrepancies.

Mentoring & Training new hires in a live chat environment.

Zendesk & Sales Force Proficient

Adyen/ PayPal payment platform knowledgeable

CUSTOMER SERVICE REPERSENTIVE WILSHIRE CONSUMER CREDIT DEC 2017- APR 2018

Identify, research, and resolve customer’s concerns

Take payments, make suitable arrangements and offer solutions

Documents accounts thoroughly

Communicate professionally with internal and external customers

Cross-sell products and services when applicable

Warehouse Associate Target Fulfillment Center Sept 2017- Dec 2017

Organizing stocks and maintaining inventory

Inspecting products for defects and damages

CUSTOMER SERVICE REPERSENTIVE VALVOLINE INSTANT OIL CHANGE AUG 2017- AUG 2017

• Perform top-side services by adhering to VIOC Super-Pro vehicle and customer interaction procedures.

• Perform bottom-side services by lubricating necessary components of the chassis/driveline, draining the oil from the vehicle, replacing the oil filter, Inspecting and replacing car lights and wipers, rotating tires, checking the rear differential, transfer case, manual transmission and front differential/transaxle.

• Ensure guests are taken care of in a timely and professional manner while maintaining a positive attitude.

• Perform additional services, such as cooling system flush, cooling system drain and fill, differential/manual transmission drain and fill, automatic transmission service, and automatic transmission drain and fill by adhering to VIOC Super-Pro procedures.

• Maintain the top-side service area, keeping the customer waiting area, restrooms, counters and desk area neat, clean and well organized to enhance the customer experience at VIOC, as well as avoid safety hazards.

• Maintain the bottom-side service area by keeping it clean, neat and well organized at all times to avoid personal injuries.

• Adhere to all Company policies and Super-Pro procedures at all times.

• Performs other duties as assigned.

CUSTOMER CARE ADVOCATE VERIZON WIRELESS DEC 2014- JAN 2017

·Resolve customer concerns via phone and e-mails. Use telephone to reach out to customers and verify account information.

·Greet customer warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds or exchanges.

·Managing large amount of incoming calls. Generating sales leads, identifying and assessing customers’ need to achieve satisfaction.

·2015 Highest ACPD

SORTER AMAZON JULY 2014- DEC 2014

·Reading and interpreting customers’ orders

·Create the order based off the invoice from the customer

·Prepare the order for the shipping

Lead Server Aramark Catering Aug 2011- JAN 2014

• Responsible for training new hires in the service of the restaurant and standard operating procedures including safety and sanitation expectation.

• Knowledge of food and beverage preparation, guest relations, service styles and etiquette such as appropriate table setting, the order or service ware and wine service.

•Train new hires on the Aramark rules and regulations

• Employee of the year 2013

University Gables Community Assistant/Maintenance Aug 2009- July 2011

· Ensure our residents have the best possible experience at our communities.

· Assist in marketing campaigns, leasing efforts, residence life programs and communicating with parents.

· Doing monthly inspection on units, repairing and reordering equipment and furniture for the student units.

Bounce-N-Fun Fun Expert Aug 2007- July 2009

· Set up and break down bouncers (moon walks)

· Creating a fun environment for the customer, really ensuring that they’re enjoying their time.

· Serving food and beverages to the customers

· Aiding the patroons on and off certain attractions.

Education

BACHELOR OF SCIENCE, COMMUNICATION 05/2014 MIDDLE TENNESSEE STATE UNIVERSITY

·Major: Broadcast Journalism

·Minor: Theatre

SOCIAL MEDIA MANAGER

· AIDS ON DRIVING POTENIAL CUSTOMER TO 1STFLIGHT LLC SOCIAL MEDIA PAGE

· Create content for subscribers on 1stFlight multiple social media platforms

Leadership

· Social media manager for 1stFlight LLC

· Overlook over a dozen employee to provide content to drive revenue to 1stFlight events

· Recruits new talent to expand and broaden the brand of 1stFlight.

· Aid in employee development to ensure they’re equip to exceed in the ever so changing social media world.

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