Data Entry Service Representative

Cierra Ikard

*** *** ** ** · Hickory, NC ***** · (C) 828-***-**** · ********@*****.***

PROFESSIONAL OVERVIEW

PROFILE Diligent, detail-oriented Customer Service Representative knowledgeable of all office functions. Experience in fast paced environments that depend on efficiency and accuracy. Exceptionally dependable and competent. Self-starter with strong general business knowledge. Excels at multi-tasking completing projects in a timely manner, extremely organized and efficient. Handles complex issues professionally.

EXPERTISE Customer Service – Well developed interpersonal/customer relation skills, ability to communicate, relate, offer assistance, and handle stressful situations with competence.

SKILLS Computers – Windows XP, Windows Vista, Microsoft Office XP (Word, Excel, Outlook), Microsoft Office 2007, E-mail, internet. Strong data entry and 10 key proficiency.

PROFESSIONAL HISTORY:

Longhorn Steakhouse Hickory, NC – 9/2014 to Present

Server/Hosting

Greeting customers & seating them or taking orders, handling cash/credit cards, customer satisfaction

RHA Lincolnton, NC – 5/2011 to 8/2014

DSA 2

Responsible for one on one service. Taking clients to doctor appointments, giving medications, maintaining their proper hygiene, preparing meals, taking them to work to meet their goals.

Boyles Furniture Conover, NC – 5/2008 to 4/2011

Customer Service & Shipping

Checked delivery zones and scheduled trucks for deliveries. Tracked shipments for customers. Responsible for driver contact and handled issues such as overages, shortages and damages. Prepared proper paperwork for driver issues. Resolved customer complaints. Performed data entry and accounting. Answered incoming calls from customers. Monitored order status. Responded to customer emails

Cierra Ikard

239 9th St SW · Hickory, NC 28602 · (C) 828-***-**** · cikard01@gmail.

EDUCATION

Maiden High School Maiden, NC

Diploma received June 2009

CVCC Hickory, NC

Medical Terminology 1 (1/2 Semester)

REFERENCES

Professional

Doris Lowman 828-***-**** Previous Manager

Crystal Small 980-***-**** Previous Manager

Personal

Joni Johnson 828-***-**** Friend

Brittany Frederick 718-***-**** Friend/Co-Worker

Dana Gamble 704-***-**** Friend

PERSONAL INTERESTS

I am a devoted mother. I love spending time with my family. I am very involved with

my children and activities. I enjoy challenges; I believe they are opportunities to excel.

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