Maintenance Technician Customer Service

SUMMARY

SKILLS

EXPERIENCE

RH ROBERT HORN

**************@*****.*** / C: 773-***-****

Chicago, IL 60638

Codes compliance

Troubleshooting strength

Power and hand tool use

Understanding schematics

Maintenance Technician / Airway Services Inc. - Chicago, IL 07/2016 - 05/2020 Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality. Oversaw preventive maintenance on electrical panels, [Equipment] and [Equipment]. Secured all doors and windows after hours to prevent theft and trespassers. Routinely inspected equipment for preventive and emergency maintenance needs. Carried out repair work on [Type] equipment, typically returning machines and tools to service within [Number] hours.

Used rulers and micrometers to inspect parts to determine changes in dimension requirements. Removed snow from ground during winter months to maintain clear and safe walkways and streets. Filled out logs of daily actions using [Software] computer tracking system. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Disassembled [Type] and [Type] machinery and equipment to remove parts and make repairs. Operated hand and power tools to complete repairs. Responds to emergency cleaning requests hourly.

Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules. Rectified [Type] and [Type] issues with minimal supervision and notified [Job title] of problems that required [Type] resolution.

Designed, fabricated and installed [Type] upgrades to improve existing equipment. Maintained available parts, tools and materials inventory to stay able to respond promptly to issues. Responded within [Number] [Timeframe] to internal personnel inquiries and complaints regarding maintenance and repair, resulting in [Number]% increase in employee satisfaction. Interpreted work instructions and schematics to construct armored military vehicles. Installed new systems, replacement parts and components to maintain proper operation. Mowed and trimmed lawns and cleared debris from grounds. Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears. Placed trash, yard clippings and other types of debris in proper receptacles to keep grounds neat and manicured. Inspected electrical components to identify defects and hazards and to make necessary adjustments. Specialized in [Type] systems, completing thorough inspections and skilled repairs. Cleaned and lubricated machinery shafts, bearings and gears. Evaluated systems in use to uncover problems, complete maintenance and recommend solutions. Diagnosed and repaired mechanical issues.

Performed custodial duties to maintain facility interior by shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures. Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs. Cleaned [Type] and [Type] areas and disposed of debris and trash to keep walkways clear for personnel and visitors.

Trained [Number] new maintenance workers to perform repairs to lighting, heating and air conditioning units. Utilized drawings, blueprints and schematics of building and systems layout as well as machinery construction. Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.

Cleaned restrooms using ammonia and other chemicals to minimize spread of germs. Used electrical drawings to troubleshoot and repair electromechanical and various other systems. Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.

Inspected [Equipment] for quality and supervised installations to prevent errors. Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Coordinated with outside vendors to prepare for large [Type] installations and complex repairs. Oversaw onsite safety compliance to safety regulations and OSHA standards. Performed routine inspection and maintenance of equipment. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Read blueprints and specifications to determine best methods to approach [Type] and [Type] projects. Updated documentation for recordkeeping and customer use. Identified and implemented new method for streamlining [Type] process that resulted in increased workflow by

[Number]%.

Inspected alarm systems and [Type] monitors on [Timeframe] basis to comply with carbon monoxide and fire standards.

Used brushes, rollers, spray equipment and paint to paint variety of interior and exterior surfaces. Inspected components of industrial equipment for accurate assembly and oversaw installations to prohibit defects, such as loose connections and frayed wires. Maintained facility grounds by removing litter, mowing, trimming and treating grass areas. Collaborated with [Job title]s on [Task] and [Task] to complete projects within expected timeframes. Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional. Maintained performance by cleaning and lubricating components such as [Type] and [Type]. Performed general maintenance on machinery and equipment to prevent malfunctions. Replaced wall sockets, ran lines and completed basic carpentry to finish installations. Mentored junior maintenance professionals to provide instruction on correct repair procedures. Cleaned buildings and property daily while adhering to all sanitation requirements. Monitored building security and safety by locking doors after operating hours and checking electrical appliances to prevent safety hazards.

Cashier Manager / Wendy's Co - Bridgeview, IL 07/2015 - 07/2017 Organized and updated schedules to optimize coverage for expected customer demands. Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Mentored employees and instructed on management of complicated sales, complex issues and difficult EDUCATION AND TRAINING

customers.

Resolved customer problems by investigating issues, answering questions and building rapport. Boosted store profit into regional top [Number]% through sales, service and loss prevention incentives. Built and maintained effective working relationships with peers and upper management. Achieved sales goals and business objectives by motivating staff and promoting [Product or Service]. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Created and prepared annual budgets and goals for store with [Software] and [Software]. Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.

Reduced shrink from [Number]% to [Number]% in [Year] through implementation of improved merchandising and inventory procedures.

Contributed to positive, organized store appearance through [Action] and [Action]. Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action]. Boosted profitability [Number]% and customer satisfaction ratings [Number]% through [Action] and [Action]. Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Reviewed all store policies and made changes as needed to streamline operations and increase productivity. Marie Curie High School - Chicago, IL 09/1997

High School Diploma

Northwestern College - Bridgeview, IL 03/2017

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