Route Driver Customer Support

THOMAS J. TARNOWSKI

** ***** ***** *********, **********, New York 14218-1717 716-***-****

CAREER OBJECTIVE

To secure a managerial position in a growth minded company

PROFESSIONAL EXPERIENCE

GENERAL LABORER/DRIVER TRAINER 2010 - 2015

AVI FoodSystems,Inc. Buffalo, New York

Responsible for riding with drivers during inventory times and with giving them ideas and suggestions to help

them grow their routes in sales. Helped maintain housekeeping standards in the office and warehouse areas.

Helped expedite certain drivers in their route times while helping them increase sales, maintain housekeeping

standards with their machines and trucks

Aided drivers during Inventory periods

Maintained housekeeping standards at the Branch

Helped to fill in at accounts that needed Attendants to fill machines as needed

Helped with Catering events as needed

Helped with certain warehouse duties as needed

VENDING ROUTE DRIVER 2009 - 2010

AVI FoodSystems, Inc. Buffalo, New York

Responsible for designated route and stops at assigned accounts to service vending machines

Load company truck with merchandise and other supplies from branch warehouse

Drive in a safe but timely manner on designated route

Collect and handle money until time received by branch warehouse

Accountable for all company products ordered

Fill vending machines with merchandise in a timely manner conducive of sales and rotate perishable merchandise to minimize waste

Clean, sanitize and maintain vending machines and vending areas

Handle customer complaints in a professional manner

Order merchandise for entire route

Responsible for inventory control of merchandise and cash at all accounts

Responsible for cleanliness and minor maintenance of company truck

Responsible for completing required paperwork on a timely basis

CUSTOMER SERVICE MANAGER 2008 – 2009

AmeriPride Linen and Apparel Services, Buffalo, New York

Responsible for all driver routes and their assigned accounts that are serviced

Train, develop, and evaluate all drivers as per company standards

Monitor the product that was delivered nightly for next day deliveries

Responsible for opening and/or closing of the building

Assist branch manager with route changes/ retaining both new and old customers/ ensuring new installs were done correctly

Helped sell product to customers that would be needed for their business to prosper

Conducted weekly customer visits to maintain a solid relationship with them

Helped resolve problems with missing product for customers

Responsible for disciplinary measures for all drivers

Conducted ride-a-longs with drivers to help them achieve maximum sales

Conducted cash out sales at end of day with each driver which enabled me to have one-on-one conversation with each one of them

Supported company programs, contests, and branch goals

Helped retain customers by following through with their questions/ problems

Involved with renegotiating upcoming/ expired contracts

ACCOUNT MANAGER 2005 – 2008

AVI FoodSystems, Inc. Buffalo, New York

Responsible for designated driver routes and their assigned accounts that are serviced

Physically inspect all vending equipment and vehicles of assigned drivers

Train, develop, and evaluate all drivers as per company standards

Responsible for proper product rotation/ freshness and inventory management of products on trucks

Monitor/adjust food/milk/pastry orders to assure proper service to customers and keep waste percent in line

Assist Operations Manager to solve inventory problems

Assist Operations Manager on: route changes/ brand changes/ new installs/ upgrades/ coin testing and checking all install components / time studies of routes/ preparing new or upgrade account paperwork

Give 100% customer support/ relations at all accounts

Support company programs and branch goals

Provide assistance to route drivers to help achieve maximum sales on their routes

Conduct weekly driver’s meetings to review current ideas and suggestions

Follow company procedures with company vehicle and cellular phone

Identify areas in service and product to help achieve maximum sales

VENDING ROUTE DRIVER 2004 – PROMOTED 2005

AVI FoodSystems, Inc. Buffalo, New York

Same job responsibilities that are listed under Vending Route Driver (page 1)

CONVENIENCE STORE MANAGER 2003- 2004

Yellow Goose Markets, Buffalo, New York

Responsible for the overall management of store operations and gasoline sales

Recruit, hire, develop, and train all store level personnel

Maintain quality customer service while managing store operations to meet or exceed budgeted goals annually

Control direct costs to achieve positive operating results

Oversee approximately 6 associates including the Assistant Manager

Maintain overall store conditions including inventory control, merchandising, and resets

Input daily figures to balance the stores inside sales and gasoline sales

EDUCATION

State University College at Buffalo

Buffalo, New York

Bachelor of Arts-Humanities-June 1990

SPECIAL SKILLS

COMPUTER-proficient on Microsoft Word, Excel, Word Perfect, Outlook Express

LEADERSHIP-motivate others to learn and achieve goals, accept responsibility, team

player, take initiative

INTERPERSONAL-ability to listen and react accordingly, friendly and outgoing,

professional, and compassionate

COMMUNICATION-present and verbalize key information to individuals and groups

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