Call Center Collections Specialist
Resume:
KATHERINE
FIGUEROA
**********@*****.***
Lockport, NY 14094
Experienced Collections Specialist bringing 5+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Persistent with customers and seasoned in overcoming objectives.
PROFESSIONAL SUMMARY
Home - Stay at Home Mother
Lockport, NY • 10/2021 - Current
Beacon Recovery Group - Bill Collector
Lockport, NY • 05/2021 - 10/2021
Prestige Advantage Solutions - Bill Collector
Lockport, NY • 04/2017 - 01/2021
WORK HISTORY
Spent one year parenting my baby boy. Now eager to return to work pursuing a full time career.
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Networked with other stay-at-home moms via Facebook Group. Group members offered emotional support as
well as swapped baby clothes and baby items.
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Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
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• Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Monitored accounts for compliance with established payment plans and flagged non-compliances.
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Worked with customer to create debt repayment plan based on current financial condition.
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Located customers with overdue accounts and solicited payment in compliance with fair debt collection
practices.
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SKILLS
Debt Repayment
Negotiation
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• Financial Documentation
• Damage Claims
• Collection Calls
• FDCPA Compliance
• Credit and Collections
Accounts Payable and
Accounts Receivable
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• Problem Identification
• Negotiation and Resolution
• Payment Scheduling
Erie 1 BOCES
Buffalo, NY • 01/2020
Certificate: Phlebotomy
Lockport High School
Lockport, NY • 06/2009
GED
EDUCATION
Tim Hortons - Team Member
Buffalo, NY • 06/2015 - 03/2017
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
•
• Achieved performance goals on consistent basis.
Maintained high volume of calls and met demands of busy and productive group.
•
Worked in call center environment handling manual and automatically dialed outbound calls.
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Used scripted conversation prompts to convey current account information and obtain payments.
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• Used skip tracing and other techniques to locate debtors. Trained new team members on scripts, company services and collection strategies.
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Notified co-signers of delinquent accounts to assist in collecting payments.
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Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
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Kept work areas clean, organized and safe to promote efficiency and team safety.
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Learned all required tasks quickly to maximize
performance.
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Contributed to team success by completing jobs quickly and accurately.
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Developed strong cooperative relationships with
coworkers and managers.
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Operated register to process payments and collect cash payment for order totals.
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Worked different stations to provide optimal coverage and meet production goals.
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Trained new team members by relaying information on company procedures and safety requirements.
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• Resolved issues quickly to maintain productivity goals. Sought out ways to go above and beyond job
requirements.
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Contact this candidate