Customer Service Operations Manager
Resume:
Robin Olson
Director of Operations - P.W.U. Pole & Aerial Arts Studio
Acworth, GA 30102
***********@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations
P.W.U. Pole & Aerial Arts Studio
November 2007 to Present
Maintaining customer relationships and providing A1 customer service which resulted in the 2017 Studio Choice Awards
Over seeing day to day operations to ensure a fun, safe, learning environment while keeping staff properly trained in the newest techniques in Pole/Aerial Safety. Has effectively marketed Business giving quality customer service with professionally trained staff making Pole Waxers the Highest rating in
reviews in this industry for all of the Atlanta area on Social Media Handles all aspects of Customer Service responsibilities.. Established and maintains company website.
Instruct's various Classes using a Fitness Pole apparatus. Interacts with Customers on a Daily basis.
Providing quality customer relationships which resulted in the 2017 Studio Choice Awards, as well as Best of Cobb County 2020 & 2021. Accounts Payable/ Accounts receivable
Excellent problem-solving skills.
Handles all promotions
Paralegal
Independent contractor - Marietta, GA
2005 to 2022
Contracted with an Marietta Law group to perform various case research, case file searches, criminal investigation interviews on client referrals, preparing case notes for trial, interviewing witnesses for discovery.
Operations Manager
Dirty South Poles, LLC
April 2007 to September 2012
Customer Service supervisor / Operations Manager/ Product research and development coordinator/ Metal fabricator.
Provided a professionalism of customer service via phone, email, in person or through website chat. Maintained /established relationships with national/International customers and distributors using consistency of quality customer service.
Coordinated Installations of Dance Poles to Residence and Professional Businesses.
Designed & Fabricated Atlanta's Only Custom Made dance Poles for Professional and In home Use. Accounts payable/receivable
Efficiently marketed product
Maintained and established company website
Education
Paralegal
North Metro Technical College
2000 to 2001
General Studies
Sprayberry High School - Marietta, GA
1987 to 1989
Brandon Senior High School
1986 to 1987
Skills
• Management
• Strategic planning
• Senior leadership
• Negotiation
• Business development
• Leadership
• Operations management
Languages
• English - Fluent
Awards
Best of Cobb County
2020
Voted Best of Cobb County for 2020
Best of Cobb County
2021
Best of Cobb County Dance Studios for 2021
Certifications and Licenses
Paralegal
June 2001 to Present
Paralegal in the fields of Criminal and Domestic Law Assessments
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Mechanical knowledge — Proficient
February 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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