Support Specialist

Daneen Pray

503-***-**** ********@*****.*** Bellefonte, PA

Highlights of Qualifications

Sixteen years of experience providing office support with mental health recovery organization

Provide Trauma Informed services to at-risk populations

Proficient in Microsoft Outlook, Word, MMIS, PHTECH, Noridian, CIM and OHP

Certified Peer Support Specialist, Tradition Healthcare Registered

Recovery Coach

Professional Experience

Recovery Coach Telecare Stultz House, Portland, Or. October 2019 - September 2021

Engage, communicate and support members with challenges that recovery is possible

Assists members with voicing their strengths, interests and goals

Plan, facilitate and document notes for groups and community outings

Assists members in all needs including Activities of

Daily Living who are struggling to be active in their own recovery

Support members in developing strategies to reduce self-stigma

Provide comprehensive resource guide and educate members about local community supports

Participate in verbal de-escalation and physical interventions in emergency situations

Travel locally to provide outreach to members served in the community

Knowledge and skills of recovery focused strengths based work in mental health/addiction recovery

Medication trained aid

Office Billing Coordinator, Cascadia Behavioral Healthcare, Portland, Or. May 2002 – September 2018

Provided front desk coverage; greeted clients, scheduled appointments and other reception duties

Adhered to HIPAA policies; handled sensitive patient information with care and attended ongoing HIPAA trainings

Effectively communicated with other employees and upper management to research, verify and resolve inquiries for Oregon Health Plan and Medicare eligibility

Collaborated with staff and providers to resolve claims, eligibility and system related issues

Managed and prioritized complex projects, analyzed systems and workflow

Processed clients Tri-met honored citizens cards

Administered UA lab specimen documents

Used online call tracking system to document all activities from any mode of communications from providers

Completed all billing reports for authorization and reauthorization entries

Opened and closed episodes of care including client demographics and set up insurance payers

Employed knowledge of program to make appropriate recommendations for capturing revenue

Assisted in calibration, troubleshooting and conversion to new software

Education and Professional Development or Certificates or Licenses

Traditional Health Worker registered, MHAO, Portland, Or. September 2019

Certificate for Peer Wellness Specialist, MHAO, Portland Or., August 2019

Adult First Aid/CPR/AED Certified September 2019

Youth Mental Health First Aid Training, Multnomah County, Portland, Or., September 2019

Certificate in Business Technology, Portland Community College, Portland, Or.

High School Diploma, Vocational Village, Milwaukie, Or.

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