Operations Manager General

TOM RAGLAND

Heath, TX ***** • 214-***-**** • *************@*******.***

Professional Summary

Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to- day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Skills

Departmental Operations

Management Training

Human Resources Oversight

Business Leadership

Sales Management

Administrative Management

Performance Monitoring and Evaluation

Policy Development and Enforcement

Operational Efficiency

Purchasing

Work History

Manager of Operations, 07/2021 to Current

Frontline Automotive Reconditioning – Bedford, TX

Partnered with vendors and suppliers to effectively manage and budget.

Trained and guided team members to maintain high productivity and performance metrics.

Set, enforced and optimized internal policies to maintain responsiveness to demands. General Manager, Preowned Director, Corp. Buyer, 12/1996 to 07/2021 Beck Automotive Group – Lewisville, TX

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty. Education

Business Administration and Management

East Texas State University – 1979-1983 - Commerce, TX

Contact this candidate