Susan A. Swift

advax4@r.postjobfree.com

520-***-****

Objective

Seeking a position in technical support or customer service. Skills

Excellent organizational skills with the ability to grasp and retain large volumes of information. Well developed telephone skills and extremely good listening skills. Cable One, Inc

May 2016 to October 2022 Senior Technical Support Specialist Answer a high volume of telephone calls from Cable One customers and respond to inquiries in a professional manner.

Provide technical support for Cable One customers with highspeed internet, landline telephone service and cable tv service.

Provide accurate, prompt, and consistent resolution for all technical problems. Diagnose customers technical problems with internet service, wireless issues, landline telephone, no dial tone, voice mail, and cable tv service. Diagnose and post area wide service outages.

Convergys Corporation

November 2006 to January 2015 Senior Technical Care Representative Assisted field technicians and customers in troubleshooting telephone switch problems and repairing Comcast digital voice services.

Provide technical support to Comcast high speed internet customers. Walked customers through setting up a new modem and scheduling trouble calls when needed. United Bank Card

March 2005 to October 2006 Merchant Analyst

Responsible for working with merchant base to resolve billing, statements, batch, and other merchant related inquiries.

Ace Hardware-Cashier

January 2004 to July 2004

Citigroup-Fraud Analyst

March 2005-February-2006

Responsible for analyzing and detecting fraud on residential credit card accounts. Processing in bound as well as outbound calls to ensure the customer was still in possession of their credit card.

Responding to calls from other departments to make corrections on account information by running credit bureau reports and correcting Social Security numbers when necessary.