Customer Service. Clerical, data entry, excellent communication skills
Resume:
Kari Diane Nickels
Rancho Cucamonga, Ca. 91730
**********@*****.***
Professional Summary
Working in the fast paced Trucking Transportation Logistics Industry for more than 10 years, I have developed a wide range of clerical skills and proven my ability to quickly adjust to company specific procedures. I type 40 words per minute, have worked with a variety of transportation related software and am a well experienced customer service representative with excellent communication skills. More importantly, I have the ability to work under strenuous conditions and time constraints and complete my duties with great efficiency. I am a self-starter and a reliable team player. I am looking for a full time job with a stable company that offers potential and growth. Skills
Increasing Productivity
Customer Service
Cost Reduction
Team Building
Computer skills include; MS Office (Word, Excel, Access, Power Point, and Explorer). Experience
I have been a stay at home mother to my son who has multiple disabilities. 2014-present Taylored Services, Ontario, CA 10/2014 – 11/2014
Billing Assistant / Collections
Managed all aspects of customer service; responded and followed up on answers/questions from customers, third parties and resolved issues in a prompt manner.
Issued monthly customer statements.
Entered invoices into customer invoicing web sites.
Tracked exceptions between the shipping log and invoice register.
Issued billing adjustments, track, processed and completed third-party invoices. Vitran Express, Fontana, CA 10/2010 – 8/2011
Collections / Billing Clerk
Managed all aspects of customer service; responded and followed up on questions from shippers, consignee, and third parties, and resolved issues in a prompt manner.
Tracked goods en route to destination, expediting orders when necessary.
Responded to all aspects of data entry, billing, manifest, and invoicing creation.
Evaluated driver performance and carried out route inspections to determine quality of service.
Maintained a high level of customer service through on-time deliveries, responsiveness to needs, and high quality products.
Selected Accomplishments
Earned recognition by Terminal Manager for achieving an increase at 14% in revenue. Kari Diane Nickels
10935 Terra Vista Pkwy Apt 25
Rancho Cucamonga, Ca. 91730
**********@*****.***
R+L Carriers, Fontana, CA 4/2009 – 10/2010
Administrative / Terminal Assistant
Managed all aspects of customer service.
Supervised employee’s log books and audited weekly..
Created and entered inbound and outbound manifests
Appropriately identified, prioritized and drove continuous improvement to impact total
Supervised employee’s log books and audited weekly. warehouse profitability.
Ensured compliance with company policies and procedures; emphasizing productivity, quality control, and safety specific to OSHA guidelines.
Selected Accomplishments
Assisted and prepared outbound manifest to breakwell over 400,000 lbs. of freight daily and executed dispatch plans 100% on time.
Gardner Trucking, Ontario, CA 4/2008 - 12/2008
Payroll / Billing Secretary
Maintain a high level of customer service.
Monitored employee’s time sheets.
Responsible for billing clients and customers.
Prepared shipping and routing instructions to coordinate delivery times and locations.
Proactively leverage tools, reports and processes to meet or beat payroll goals and achieve expense control.
Selected Accomplishments
Completed first year without any recordable errors pertaining to employee’s timesheets and payroll documents.
Saia Motor Freight, Fontana, CA 10/2005 - 10/2007
Driver Check In / Dispatcher
Maintain a high level of customer service by responding to customers needs and high quality products.
Entered detailed freight exception and scanned all related documents.
Analyzed work orders and demand forecasts to determine work assignments.
Supervised all drivers’ paperwork and validated the accuracy of data entered.
Assisted with preparation and execution of dispatch plans and validated accuracy. Selected Accomplishments
Executed and processed over 800,000 lbs of freight per night dispatched 100% on time. Education
Associates of Science: Criminal Justice
Everest College:
Rancho Cucamonga, CA
Assisted and prepared outbound manifest to break well over 400,000 lbs of freight daily and executed dispatch plans 100% on time.
Gardner Trucking, Ontario, CA 4/2008 –
12/2008
Payroll / Billing Secretary
Maintained a high level of customer satisfaction.
Monitored employee’s time sheets.
Responsible for billing clients and customers.
Prepared shipping and routing instructions to coordinate delivery times and locations.
Proactively leveraged tools, reports and processes to meet or beat payroll goals and achieve expense control.
Selected Accomplishments
Completed first year without any recordable errors pertaining to employees’ time sheets and payroll documents.
Saia Motor Freight, Fontana, CA 10/2005 – 10/2007
Driver Check In / Dispatcher
Maintained a high level of customer service by responding to customer needs and high quality products.
Entered detailed freight exception and scanned all related documents.
Analyzed work orders and demand forecasts to determine work assignments.
Supervised all drivers’ paperwork and validated the accuracy of data entered.
Assisted with preparation and execution of dispatch plans and validated accuracy. Selected Accomplishments
Executed and processed over 800,000 pounds of freight per night and dispatched 100% on time. Education
Associate of Science: Criminal Justice
Everest College
Rancho Cucamonga, CA
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