Customer Support Service

CRYSTAL

VO

advaw4@r.postjobfree.com 408-***-****

San Jose, CA 95125

PROFESSIONAL SUMMARY

A driven and enthusiastic individual seeking a role as a travel agent to utilize strong customer service and communication skills to provide exceptional travel experiences to clients.

SKILLS

Trained in Salesforce CRM

Sales and Upselling Expertise

Proficiency in Creating and

Maintaining Schedules

Research

Microsoft Excel

Issue and Complaint Resolution

Customer Relations

Active Listening

Strong Analytical and Problem-

Solving Skills

Product Promotion

PROFESSIONAL EXPERIENCE

TEFL Teacher Italki - San Jose, CA 02/2018 - 05/2021 Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.

Adopted new technologies and online platforms to facilitate student learning. Used positive reinforcement and provided clear feedback to help students succeed.

Managed and organized full schedules of 20+ clients per week 08/2016 - 07/2017

Customer Service Specialist Sunbasket Foods - San Jose, CA Provided primary customer support to internal and external customers resulting in 25% customer retention rate Applied basic sales strategy to engage customers and present solutions to suit individual needs

Took payment information and other pertinent information such as addresses and phone numbers to place orders

Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Utilized Salesforce CRM to manage interactions and track customer satisfaction.

Maintained and managed customer files and databases Community Outreach Coordinator Jazen Tea - San Jose 08/2014 - 12/2015 Acted as main point of contact between management, clinical staffs and external community.

Partnered with local organizations to expand access to social and community services.

Referred client to appropriate team members, community agencies and organizations to meet treatment needs.

Implemented strategies to increase public awareness of social and community service programs.

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