Customer service
Resume:
Robin Martinez
Portage, IN *****
advav3@r.postjobfree.com
Robin’s kind and patient nature allows her to excel at bed side nursing. Not only is she proficient at thoroughly following the direction from a nursing staff, her intuition for patient care allows her to think and act independently towards the patient’s best interest. She’s experienced in performing duties such as feeding, bathing, dressing, grooming, and moving patients, with tender care. She’s willing to transport patients, change linens, and requires of herself and her peers around her both professionalism and cleanliness when tending to patients. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
TTEC
October 2021 to Present
I am currently a customer service representative for United Health Care insurance. I have worked with Medicare and private insurance.
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer account
• Monitored claims and physician-related services
• Handled billing issues and order inquiries
Owner + Chief Designer
Cricut on Call
January 2018 to Present
What began as a passion project, Robin has found great joy in creating her side company that develops various custom designs for commission. Here, she’s able to apply her creative problem solving for beautiful results.
Baby Sitter
Ruiz Family + Bustos Family
January 2010 to Present
Over the last 10 years, Robin has been responsible for the caretaking of two separate families, each having two children to tend to. In addition to ensuring the general well-being of the children, Robin was responsible for bathing, potty-training, teaching, and transporting the children. Foster Parent
The Villages
January 2010 to December 2014
In following her childhood dream, Robin opened her heart and home to 12 children over her time as a foster mother. Her previous medical education + experienced positioned her as more capable of caring for children with more severe cases of abuse/neglect or special needs from fetal alcohol syndrome, RAD, to PTSD.
Certified Nursing Assistant (CNA)
Golden Living Center
January 2002 to December 2003
As a CNA at Golden Living Center Nursing Home,
Robin was responsible for 8-10 patients throughout her shift. During so, she’d manage bathing, feeding, changing, executing exercise activities, and communicating with the patient’s family members. Medical Assistant (MA)
Dr. Wong
January 2000 to December 2001
Dr. Wong is an allergy specialist. Robin was responsible for front-end and back-end office duties, performed allergy tests on patients, recorded vitals, and efficiently reported cases to the doctor on staff. Store Manager
Little Caesars
January 1997 to December 2000
While attending college and raising a newborn, Robin began as a crew member, but quickly was promoted to
Store Manager for her leadership, responsible nature, and efficient practices. Her responsibilities included making schedules, maintaining inventory, customer service, and training employees. Education
Associate's degree in Healthcare
Davenport Medical Assisting - Merrillville, IN
August 1998 to June 2000
Associate's degree in Healthcare
Purdue North Central - Westville, IN
August 1996 to August 1998
High school diploma or GED
Skills
• Customer service (10+ years)
• Multi-task (10+ years)
• Social listening (10+ years)
• Organizational skills (10+ years)
• Social work
• Customer service (10+ years)
• Graphic design (4 years)
• Motivational (10+ years)
• Social media management (10+ years)
• Hospital Experience
• Mental Health Counseling
• Public Relations
• Child & Family Counseling
• Medical terminology
• Communication skills
• Computer literacy
• Microsoft Excel
• Computer skills
• Microsoft Office
• Phone triage
• Windows
• Documentation review
• Typing
• Research
• Financial management
• Clerical experience
• Vital Signs
• Case Management
• Patient monitoring (4 years)
• Medical coding
• ICD-9
• ICD-10
• CPT Coding
• Medical Records
• Medical Billing
Languages
• English - Fluent
Certifications and Licenses
CNA
CPR Certification
Certified Medical Assistant
First Aid Certification
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