Profile Summary

Offering over **+ years of a successful career including 7 years of international exposure in countries like USA & UK with diverse roles distinguished by commended performance and proven results in providing Infrastructure Support and executing Transformation Projects

Hands-on-experience in analysing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management

Directed the design & documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation

Headed IT infra functions, to ensure end-to-end ownership of incidents and service requests; met deadlines and Turn-Around-Time without compromising quality norms & adhering to SLA; implemented short /long-term plans for achievement of objectives

Expertise in defining scope, approach, engagement delivery, team structure, engagement estimates, solution proposal & risk plan for consulting services engagements in IT Infra Management

Core Competencies

Skill Set

Career Timeline

Technical Skills

Microsoft AZ 900 Certified, Oracle Certified foundation associate.

LAN / WAN Technologies like Ethernet, Fast Ethernet, Leased Line, WINS, DHCP, TCP/IP, NETBUI, IPX/SPX Protocols

Installation/Configuration/Maintenance/ troubleshooting of servers & RAID Configuration in IBM Product, Desktop & IBM ThinkPad, Win NT, 2000 & 2003 Server and Siebel Administration

PC Software, TSM & Net backup Administration and IT Infrastructure Demand Clearing, Microsoft Project 2010, Share Point 2010

Notable Accomplishments Across the Career

Received twice Customer Appreciation award from Release Management at Cisco Systems, Inc. San Jose, USA

Spearheaded a team of 15 at Comcast Security Response Center at Moorestown, NJ from offshore

Recognized for migration of Cisco Systems datacenter at San Jose to Richardson Data Center as a Project Manager

Performed as an Operation Lead for WWSPS Cisco infra managed services engagement, successfully managed & coordinated CISCO systems and Applications Process for Change, Release and Continuity Management

Bestowed with excellent performance award certificate from CISCO for Cross functional release execution

Operated as a Team Lead, handled Data Center backup Management for Marsh Insurance (Jun'05 - Mar'07)

Contributed immense efforts as a Consultant – L2, handled Store Systems Deployment process optimization and enhancements for Staples USA

Profound experience in Infra SI Project Management, PMP, SharePoint, Enterprise Data Security, Project Management ADM, Brightstor Arcserve, Backupexec Backup, Datacenter Monitoring Tools, Network Monitoring, Consulting Presales, ITIL Documentation, TIVOLI Backup, Printer Applications, Printer Driver, Technical Support, System Administration, Networking and Infrastructure

Focused on problem management and automation, enabled a reduction in incidents and Service Requests (SRs)

Rolled out project performance metrics reporting, implemented profitability improvement plans to enhance operational efficiency with zero defect delivery

Project cost saving of USD 1,80,000 done for Lisbon Data Center shut down project and received customer appreciation on the same

Organizational Experience

Dec 2021 till date – Sr Project Manager – Cloud Infrastructure

at Kyndryl, Bangalore

Jun’15 to Nov 21 with IBM, Bangalore as Sr. Project Manager – Cloud Infrastructure

Dec’13 – May’15 with Zensar, Bangalore as Project Manager – IT Infrastructure

Nov’03 – Sep’13 with Wipro Technologies Ltd., Bangalore -IT Project Manager

Growth Path:

WINNT System Administrator Dec’03 – Mar’05

Process Consultant Jul’05 – Aug’05

Project Team Lead Oct’05 – Mar’07

IT Infra Operations – Infra Release Transition Lead Apr’07 – Jul’09

IT Infra Project Manager Sep’09 – Jul’12

Project Manager Jul’12 – Sep’13

Key Result Areas:

Spearheading the all aspects of IT services, including IT Infrastructure Management, New Technology Introduction, Data Center Disaster Recovery, Service Delivery, IT Service Management and People Management

Formulating operating budgets to ensure optimum utilization of available funds towards the accomplishment of overall corporate objectives

Ensuring the IT Department operations are organized, secure, and cutting-edge, establishing and maintaining service level agreements by application and infrastructural component and planning and operating a data center (w/backups, redundancy, and disaster recovery)

Planning project activities such as Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support

Implementing project plans within preset budgets and deadlines. Monitoring offshore delivery management for technical deliverables of concurrent projects

Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests

Meeting deadlines and Turn Around Time without compromising quality norms and adhering to SLA

Understanding & coordinating client’s needs/enhancements, customization, software-related issue to provide solutions in adherence to delivery schedules

Managing recruitment, training and selection of service desk personnel as well as organizing, planning, and staffing operations

Identifying the team’s training & development needs and conducting appropriate training program

Previous Experience

Sep’98 – Nov’03 with Melstar Information Technologies Ltd., Bangalore as Customer Support & Server System Administrator

Apr’97 – Jul’98 with Kemp Fort, Bangalore as Hardware Administrator

Jun’95 – Mar’97 with Yatish Securities Ltd., Bangalore as System Administrator

Jan’94 – Jun’95 with Amaag Engineers P Ltd., Bangalore as Supervisor

Projects Managed

Please find the below annexure for the major projects managed

Academic Details

MBA Annamalai University in 2015

MCSE 4.0 from CMS Institute, Bangalore, 1998

Diploma in PC hardware and Networking, CMS Institute, Bangalore in 1997

Post Graduate Diploma (Computer Applications), San Jose Eve. College, Bangalore,1996

B.Sc. (Physics), Bharathiyar University,1992

Certifications / Trainings

MS Azure Foundation (AZ900) Certifies

Attended Capacity planning training & received certification from IBM

ITIL Ver 4.1 Foundation completed

Attended Customer centric training & received certification at onsite, USA

IBM Netfinity Servers by attending 2 days’ Workshop

Training completed at IBM for Quality Management system & Defect Prevention Training conducted by IBM

MCSE Course Completion at CMS Computers in 1998

Oracle Foundation Certified

Annexure

Projects Managed

IBM – Multiple projects handled

Scope: Cloud infrastructure projects (June 15 till date) Build, Migration and delivery

Role: IT Cloud Infra Project Manager (AWS, GCP, Azure )

Skills: IT Infrastructure project management.

Evaluates complex situations using multiple sources of information

Manage and appropriately escalate delivery impediments, risks, issues, and changes associated to solution development initiatives.

Ability to lead cross-functional teams and interact with all staff levels.

Analysis, planning, developing requirements documents (both functional and technical), building functional models, developing procedures, developing functional and technical architectures.

Assign and monitor work of project team members.

Design and implement processes to monitor and control resources, budget, risks and value to project goals and objectives.

Establish, plan, and execute major milestone reviews and decision gates to ensure project completion.

Exercise excellent verbal and written communication skills and has the ability to interact professionally with a diverse group; software developers, DBAs, network engineers, agency business and technical owners, SME’s and senior executive management.

Effectively manage scope throughout the project duration.

Maintain accurate project schedules, financial burn rates, change management, project plans, and status reports.

Will convey a high level of understanding in the areas of software application design, database and system integration

Will resolve conflicts by demonstrating leadership and appropriate decision-making competencies.

Understand, track and articulate issues / risks / action items; works with responsible owners to address the items on a timely basis; and update the appropriate stakeholders as needed. Manages large/complex customer facing projects. Creation of a project schedule and plan with financial, resource and material requirements. Develops and presents proposals and final agreements. Provides leadership to project staff including project engineers, vendors, partners or subcontractors. Manages the project from start to completion including the resolution of escalated project issues. Accountable for the Project Budget, Margins and completion within timelines. Presents service business value to customers for new or existing business.

Acts as a mentor to Junior Project managers. leading Project teams to deliver service. Manage project CIRATS compliance. Manage software user license purchase/renewal for project support. Manage projects in US, UK from Offshore. Manage datacenter migration & decomm projects. Managed various flavors of infra projects

Jan 2018 till Feb 2019 – Program Manager Monitoring Squad

Handle Cirats, Client Management, Team Management

Mar 2019 – Nov 2019 – Project Manager – Billing and Metering

Role – Responsible to track and bill the project which are delivered.

Dec 2019 – till date – Sr.Project manager – Server build team

Role – Working with Pre-sales solution manager providing project cost estimate for new deal request, handle project delivery for approved deals.

Presently – Handling Cloud Infrastructure project, Business Support Service -.

Wipro Technologies Ltd. – 10yrs

Scope: IT Infra Project Manager for Comcast Security Response Center, New Jersey

Cisco Systems, Inc., California ( 7 yrs)

Scope:

Role:

Period:

Skills:

Highlight:

Scope:

Role:

Period

Skills:

Highlights:

Technology Used:

Cisco’s data centers are undergoing a significant change over the next three years to resolve the current data center capacity issues. They are migrating all their applications from HP platform San Jose data center to UCS hardware platform at Richardson data center at RPT. This will enable projected business growth Align with the Cisco strategy for selling into the Data Center market Demonstrate Cisco on Cisco Technology. The new data center located in Richardson Texas. This data center will provide Server and Storage capacity required for cisco capabilities to scale our business.

IT Infra Project Manager onsite

Sep’09 – Jul’12

Infrastructure Demand Clearing, IT Project Management, IT Governance, IT Service Process, Capacity Planning and Sizing, ITIL - Policy & Process

Strategic planning to manage demand and supply of IT Resources as part of Cisco Demand Clearing Office’s initiative. Gathering project release requirements from all the Global Business Programs (GBP’s) project PM's and laying out the work in pipeline into the future aligning resources for execution of work items

Planning for funding project initiatives; ensuring Purchase Orders, Cross Charge Orders are raised every quarter/month for smooth availability of resources

Created RACI matrix to effectively assign accountability within the project teams for every project.; executing Big rock projects as transition PM working with various project stake holders; maintain all project information MSPS 2010

Working with Cisco infra architecture team to validate readout for capacity planning & infra recommendation for GDCP migration

Recommending process improvement and Implement LEAN process in project

Received appreciation award from Cisco for best performance during Nov 2009

EAS-ORA-CISCO-CUS-45, Cisco Systems, San Jose

IT Project Manager onsite

Nov'11 - Jul'12

Work at ATS DBA demand clearing department to provide Managed Service and Project service support to all pipeline projects across CISCO.

Strategic planning for resource management as per Cisco Demand Clearing Office’s initiative.

Compile project release requirement from client departments & map resources for deliverables in pipeline

Project Effort estimation and cost-analysis.

Project Status reporting to the client management.

Plan funding for project initiatives. Ensure periodic collection of Purchase Orders and Cross Charge Orders.

Design RACI matrix for accountability within project teams.

Function as Transition PM and maintain project information using MSPS 2010.

Resource Selection, Training and Mentoring.

Stakeholder Coordination entailing: Review infra requirements with cross flow team of Project PMs and SMEs; procure get infra requirements from Cisco demand clearing team; validate readout for capacity planning & infrastructure recommendation for GDCP migration with Cisco infrastructure architecture team; implement functions in association with Cross flow teams (infra supply entities) & Project teams.

ESCALATION point for infrastructure demand requirements and trouble-shooting.

Process enhancement and LEAN process implementation.

Plan Infra demand for forthcoming projects.

Periodic metrics reporting.

INFRA SI Project Management, PMP, SharePoint, and Enterprise Data Security

Scope:

Role:

Period:

Skills:

Highlight:

CISCO has various division viz. marketing, Sales, HR, and Production. Infrastructure Operations team manage CISCO Sales IT division. As an Operation Lead manage and coordinate CISCO systems and Applications Process for change, release and continuity management from Onsite California

IT Infra Operations – Infra Release Transition Lead US Onsite

Apr’07 – Jul’09 -

IT Operations, Change Management, Release Management & Cross-function Project Transition Management

Received Excellent Performance Award from CISCO release management team and many appreciations from customer

Marsh Insurance – Bedford, UK

Scope:

Role:

Period:

Skills:

Team Size:

Data Center Management, IT Managed Services, Marsh, Bedford, UK (Worked at onsite UK London)

Project Team Lead

Oct’05 – Mar’07

IT Operations Management, IT Project Management, Data Center Supervision

Project Team size is 34 people (Lotus Notes Team/DBA/SMS/Intel/Desktop/Packaging/Middleware team) strength 32 people

Staples, Framingham, USA

Scope:

Role:

Period:

Deployment Tools:

Staples manage its store software distribution and deployment lifecycle with an internal team organized in distinct sub processes. The key challenges facing this team today are : Streamline existing processes : To significantly reduce the time to deployment To improve the accuracy of deployment To free managerial time To manage growth better Identify the right metrics for measurement of process efficiency. The purpose of this consulting engagement is to analyze the existing Store Systems Deployment process to identify gaps in the existing process and provide recommendations for process optimization and improvements.

Process Consultant

Jul’05 – Aug’05

1400 chain of stores across USA, Europe and Canada. Tool used Remoteware and Icommand for Software Deployment. Winnt 4.0 server running on all stores.

AWS (AT&T) Project – Bangalore

Scope:

Role:

Period:

OS:

Environment:

Providing NT Server support for AT & T operations spread across 2 USA locations at Bothell and Allen from Offshore (INDIA) 24 x 7 three shifts. Servers are centrally monitored using tools What's Up Gold. Calls assigned via tool Remedy. Working on remedy tickets for customer calls. Working on scheduled CR's for Server upgradation and Maintenance support.

WINNT System Administrator

Dec’03 – Mar’05

Windows 2000, Windows NT 4.0 Servers

AT & T operations spread across 2 USA locations at Bothell and Allen .Providing NT Server support from Offshore (India) 24 x 7 three shifts. Scope of Work - Number of Servers Print Services -53 E Workforce Management-43 TSM backup Server -5 eTalk- 48 Tools used for connectivity: MPLS link to AWS, Other Tools Used - Remedy, Terminal Server Client, PC Anywhere, Remotely Possible and VNC.

Melstar Information Technologies Ltd. – 5 yrs

Company:

Role:

Operating System:

Skills:

Clients:

IBM Business partner selling IBM Products like Desktop, Servers and Laptops

Customer Support & Server System Administrator

MS DOS, Windows 2000,Windows 3.1/95/98,Windows CE, Windows NT, Windows-XP, Lotus Notes Domino

MS Exchange Server Administration, MS Office, Customer Relationship Management, N/W Management, Lotus Notes Administration, Desktop, IBM Thinkpad & IBM Server Maintenance and Support, Network Security, Networking Products, IT Consultancy

IBM Clients SAP India / Satyam Computers / TCS / Wipro GE /GE ITC / Leela Palace / HAL /Arvind Mills/ P&G / Ansaldo Boiler Design, Kodak, and so on)

Kemp Fort – 2yrs

Company:

Role:

Operating System:

Skills:

Environment:

The Big Store has Once IBM PC320 Novell 4.11 Netware Server, 50 Desktops and 15 Printers

Hardware Administrator

Novell Netware, Windows 3.1/95/98

Dbase/Foxpro, MS Office, Maintenance and Support, Networking Products

IBMPC-320 Novell Netware 4.11 Server

Number of connects: 80

Type of Network: UTP (CAT5)

Active Components: HUB

Structured Cabling Components: 300FT Patch Panel/O's, UTP CAT5 Cable, Patch Cards, Single Ended Mounting Card, Connecting Blocks, RJ45 Connectors

G Chandrashekar

SENIOR SERVICE DELIVERY/ IT OPERATIONS MANAGEMENT PROFESSIONAL

Address: # 3-777-9 *Akshaya Garden, Thotagiri Road, Alsanatham, Hosur - 635109

Hold H-1B Visa (Stamping Required)

Languages Known: English, Tamil and Kannada

advas5@r.postjobfree.com/advas5@r.postjobfree.com +91-890*******/924-***-****

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Strategy Planning & Execution

IT Infrastructure Management

Delivery Management

Project Management

Process Enhancement

ITIL Management

Release Management

Risk Management

Team Building & Leadership

Collaborator

Change Agent

Motivator

Communicator

1994-1995 Amaag Engineers P Ltd. as Supervisor

1995-1997

Yatish Securities Ltd. as System Administrator

1997-1998

Kemp Fort as Hardware Administrator

1998-2003

Melstar Information Technologies Ltd. as Customer Support & Server System Administrator

2003 - 2013

Wipro Technologies Ltd. as Project Manager

2013 - 2015

Zensar as Project Manager

Since – 2015

IBM as Infra Project Manager

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