Suhila Elnagar

Travel Consultant-Customer support

advarz@r.postjobfree.com +201********* Moustafa Sadek Al Rafei Street 1, Alexandria, Egypt Alexandria Education

Pharmacy and Drug Manufacture Mar 2007 - Jul 2013

Pharos University Alexandria, Alexandria

American High School Sep 2005 - Jun 2007

ElQuds American School, Alexandria

Employment

Pharmacy Manager Sep 2014 - Jul 2020

Pharmacy, Alexandria, Egypt

Manage all Pharmacy employees including Pharmacists, Delivery Men, Assistant Pharmacists, and others to ensure full schedule coverage and best consumer service.

Achieve monthly targets of sales. Plan, administer, organize, and successfully implement all activities in relation to the pharmacy operations.

Customer support Nov 2020 - Jul 2021

Vodafone, Cairo, Egypt

Prioritizing and achieving multiple tasks, establishing and meeting deadlines.

Adhere to Customer Operations Department policies and procedures.

Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. Perform standardized activities and tasks efficiently and effectively.

Explore the required negotiation skills for making payments' deals when needed.

Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.

Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.

Implement high quality standards of Customer.

Travel consultant Oct 2021 - Dec 2022

Expedia, Alexandria, Egypt

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services

Personal details

Date of birth

December 13, 1989

Place of birth

Alexandria

Driver's license

Private

Gender

Female

Nationality

Egyptian

Civil status

Single

LinkedIn

linkedin.com/in/suhila-

elnagar

Travel consultant- Customer

Support

Languages

English

French

Spanish

Custom section

Microsoft office

Amadeus GDS

Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc) Collect deposits and balances

Use promotional techniques and prepare promotional materials to sell itinerary tour packages

Handle unforeseen problems and complaints and determine eligibility for money returns

Electronic System:- Amadeus, Saber, Galelio, Voyager Classic, Voyager next, Zimbra, Softphone

Internships

Drug Safety specialist Mar 2018 - Sep 2018

Merck Sharp Company, Bogota

Wound care specialist Sep 2016 - Nov 2016

Altrazeal, Dubai

Saber Electronic System

Galelio system

Voyager Agent Help

Softphone

Oracle

B-Connect

PharmaFly

Writing Medical Content

Contact this candidate