Tiffany M. Fenner

Forest Park, GA *****

advar0@r.postjobfree.com

+1-651-***-****

To land a position allowing room for growth and opportunity accommodating over 10 years of expertise customer service experience.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Chase staffing/BioIQ (Remote) - Atlanta, GA

December 2021 to June 2022

• Verify and update patient information

• Answer and manage incoming calls.

• Assist patients with shipment/questions pertaining to health test(Covid, A1C, etc test) Picker/Packer

Warehouse Walmart Distribution Center - Fulton County, GA August 2021 to November 2021

• Pick/Pack online shipment orders

Package Handler

FedEx Ground - Saint Paul, MN

October 2019 to May 2021

• Unload/Load packages from trailers.

Phone Specialist

Midwest Dental - Bloomington, MN

August 2016 to May 2020

• Register new patients according to established office protocols.

• Confirm upcoming appointments and recalls.

• Verify and update patient information.

• Answer and manage incoming calls.

• Assist patients with scheduling/cancelling hygienist appointments.

• Respond and comply to appointment request via email. Phone Agent

Customer Contact Services/Call Center - Eden Prairie, MN January 2014 to August 2016

• Supervisory responsibilities.

• Navigated multiple systems to assist with callers.

• Answering service for unavailable clients, transferred calls, dispatch information to available sources.

• Answering service solution.

• Answered and forward questions regarding special services accounts, 24/7 Answering service.

Customer Service Representative

Pro Staff Agency/Rels Valuation - Bloomington, MN

April 2013 to August 2013

• 80-120 outbound calls daily, answered incoming calls.

• Answered questions regarding appraisal appointments.

• Explained products and benefits.

• Maintained up-to-date knowledge of customers.

• Created customer appointments.

• Resolved payment and order disputes.

Customer service provision

Super Target - Saint Paul, MN

November 2011 to May 2012

• Assisted with replenishment of the store.

• Customer service assistance.

• Responsible for cashier duties.

• Answered general questions.

Stock Associate/Cashier

JC Penney - Maplewood, MN

May 2007 to April 2010

• Customer service representative.

• Cashier/credit card application processing.

• Unloading/Stocking incoming merchandise.

Human Resource Assistant

Sears, LLC - Saint Paul, MN

November 2004 to March 2007

• Process daily routine of safety deposit acquisitions.

• File and process of daily reports.

• Performed duties with Workbench and Microsoft word.

• Managed employee attendance files.

• Processing incoming and outgoing mail.

• Operate all office equipment fax, copy machine, multi-line phone and PC operations. Education

A.A.S degree in Liberal Arts & Sciences

Century College - Woodbury, MN

Skills

• Packaging

• Load & Unload

• Warehouse Experience

• Human Resources

• Order Picking

• Microsoft Word

• Warehouse Distribution Experience

• Order Picker

• Sales

• Customer service (10+ years)

• Customer retention (4 years)

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