ARDRENDA TOWNSEND

*** ************ *** # *

Hyde Park, MA 02136

857-***-****)

advap2@r.postjobfree.com

EDUCATION

Gibbs College, Boston MA 10/05 – 2/06

Medical Studies

WORK EXPERIENCE

SS&C, Quincy Ma 1/22 - 2/23

Investor Customer Service Representative

Answered calls from shareholders &

Financial advisors

Researched accounts and suggested solutions to problem ENCORE BOSTON, Everett MA 07/19 - 01/20

Cahier, Money Cage

Sold and cashed out chips for casino patrons

STOP & SHOP, Hyde Park MA 1/11 – 10/13

Cashier

Scanned & bagged customer’s groceries

Provided excellent customer service

HYATT REGENCY, Boston MA 3/11 – 9/11

Housekeeping (temp)

Stripped the beds and changed the linen on the beds Clean bathroom, dusted, and vacuum ect;

ARAMARK STAFFING, Boston MA 7/09 – 10/09

Contract Worker

Performed work for various companies, which include: Tufts Medical Center: Housekeeping

Amtrak: Data Entry

Aramark: Wait Staffing

MASS TRIAL COURT, Boston Ma 5/08 - 8/08

Data Entry Operator (temp)

Entered numerical and alphabetical invoice information Filing and tracking

TUFTS HEALTH PLAN, Watertown MA 4/07 – 6/07

Customer Service Representative (temp)

Received a high volume of inbound calls in a call center environment Accommodated members with the account balances

Performed change of address

Provided excellent customer service to members

BOSTON FINANCIAL DATA SERVICE, Braintree MA 12/06 – 2/07 Customer Service Representative (temp)

Shareholder Services

Received a high volume of inbound calls in a call center environment Provided excellent customer service while servicing accounts Performed routine follow ups to ensure client satisfaction GIBBS COLLEGE, Boston MA 10/05 – 2/06

Customer Service Rep

Took ID’s for students of the school

Assisted in the needs of the student when needed

Directed students to the right departments of the school SHAW’S SUPERMARKET, Dedham MA 11/03 – 7/04

Cashier

Scanned the customer’s groceries

Bagged groceries provided excellent customer service MDC, Boston, MA 7/01–8/02

Laborer

Kept the grounds cleans around the pool

Cleaned any trash out of the pool

Ensured that the bathrooms were clean

Stopped children from running

OFFICE TEAM, Boston, MA 5/00–6/01

Customer Service Representative

Addressed customer needs on inbound and outbound calls Input information into computer tracking system

BOSTON EQUISERVE, Canton MA 9/96–8/97

Reconcilement Associate

Reconciled mutual fund accounts

Researched accounts and suggested solutions to problems

Contact this candidate