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Project Manager Customer Care

Location:
Bushkill, PA
Posted:
February 12, 2023

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Resume:

Woh Teo

*** ********** *****

Bushkill, PA *****

Tel- 610-***-****

Cell – 929-***-****

Career History

Princeton Information / AIG – Senior Technology Project Manager Jan 2018 - Now

Involve in the Windows 10 Application Certification Program, which includes (preparing Virtual Machine for Win10 App Certification, compiling a list of Application and developer tools from the application team, and scheduling them to be pushed from the application depository to the test virtual machines).

Window 10 Application Certification program includes the US, Europe, and Asia Pacific locations. It has thousands of applications that require certification.

Work on Tech Refresh for servers, platforms, network and application migrations, and rationalization.

Host weekly Window 10 Application Certification meetings or chat with the application team to review certification issues, status, or action items. Use lean-agile (SAFe) and structured practices (PMBOK) at the enterprise level to track application certification.

I used Rally, Agile, User Stories, and Standup meetings to facilitate my projects.

I used waterfall methodologies for some old legacy in-house applications.

I used Workday for time and attendance tracking for my projects.

Worked on Tech Refresh, Data Center Upgrades and Migration, Merger and Acquisitions, and transformation projects.

ADP Data Processing – Senior Technology Project / Program Manager Jul 2014 – Nov 2017

Manage the DDS Database Security Patch Program, consisting of eight projects (Linux, Windows, Z-LINUX, Solaris, Oracle, MS SQL, NoSQL, and VMWare). It has over 400 farms and roughly about 3000 servers that require security patching every 90 days. Some less secure farms need a security patch every 30 days.

Manage Server procurement, Server installation, SAN Storage and Migration, Network and Infrastructure Installation, System Security setup, and day-day operational support for the database department.

Manage database farm build, onboarding the database, Linux OS patching, Windows OS patching, Solaris OS patching, Oracle PSU patching, SQL, and NoSQL patching for the database team.

Manage the Amazon AWS Cloud project, including Web, Application, and Database.

Action on firewall requests, support network changes, LAN and WAN changes, app changes, security changes, mainframe changes, migration upgrades, and decommission work from a database perspective.

Worked on Tech Refresh, Data Center Upgrades and Migration, Merger, Acquisitions, and transformation projects.

Pyramid Consulting for ADP – Senior Technology Project Manager Dec 2011 – Jul 2014

Manage the DDS Database Security Patch Program, consisting of eight projects (Linux, Windows, Z-LINUX, Solaris, Oracle, MS SQL, NoSQL, and VMWare). It has over 400 farms and roughly about 3000 servers that require security patching every 90 days. Some less secure farms need a security patch every 30 days.

Manage Server procurement, Server installation, SAN Storage and Migration, Network and Infrastructure Installation, System Security setup, and day-day operational support for the database department.

Manage database farm build, onboarding the database, Linux OS patching, Windows OS patching, Solaris OS patching, Oracle PSU patching, SQL, and NoSQL patching for the database team.

Manage the Amazon AWS Cloud project, including Web, Application, and Database.

Action on firewall requests, support network changes, LAN and WAN changes, app changes, security changes, mainframe changes, migration upgrades, and decommission work from a database perspective.

Worked on Tech Refresh, Data Center Upgrades and Migration, Merger, Acquisitions, and transformation projects.

JPMORGAN CHASE, VP, Senior Technology Project Manager, Jan 2005 – Sep 2011.

I managed Infrastructure programs/projects for Global Client Access and Customer Care clients. They are under the Treasury Services umbrella and run on distributed and mainframe computers. Treasury Services is one of the Financial Division at JPMorgan Chase.

I Implemented two major tech refresh programs and projects for the Treasury Services Division. The Edge Program improves Global Client Access quality for external and internal customers and saves $1MM annually. The E-serve program for Customer Care migrated and upgraded its application to the strategic data centers with the latest software enhancement. It has a cost-saving of $2.8 MM annually.

I have managed numerous high visibilities, client software development, and security projects and implemented various revenue-generating web and mainframe enhancement projects. More than $1 MM has increased revenue by working with multiple clients such as Prudential, First Fidelity, Navy, EBT, Citi Bank, GMC, and other Financial Institutions. I lead the project team, vendors, and internal and external resources to complete these projects on time and within budget.

Worked on Tech Refresh, Data Center Upgrades and Migration, Merger, Acquisitions, and transformation projects.

IBM, VP, Senior Technology Project Manager for JPMorgan Chase, Jan 2003 – Jan 2005.

Managed and implemented RDC mirroring for a SWIFTNET application that runs on the distributed and mainframe systems at two IBM data centers in the UK and US to ensure compliance with the Federal regulation and improve efficiency.

Manage the network resources on the router, switch, and barracuda setup. As a senior project manager from IBM PMO, I managed over 30 internal and external resources and budgets for a two-year project. Project completed on time and within budget. The project cost totals $5 MM.

Responsible for system and software procurement approval, Chase to IBM expected funds, manage budget actual versus planned. Review the project risk assessment. Submit project variance approval as needed. Work on system ownership, unit, and depreciation cost.

Work on data compilation and aggregation, compiling monthly reports using Excel (conditional formatting, pivot tables, v-lookups, macros, and graphs). Collaborate with different types of files producing professional-looking financial statements.

Worked on Tech Refresh, Data Center Upgrades and Migration, Merger, Acquisitions, and transformation projects.

CHASE MANHATTAN BANK, VP, Senior Technology Project Manager: January 1995 – Jan 2003.

I implemented a Portal Client Access application for Chase Bank, which linked all client access applications to simplify and improve efficiency. The project totals $5 MM.

Led migration project for Client Access and Customer Care clients for Chase, which involved over 200 distributed and mainframe servers moving and affected half of the financial applications at Chase Bank. The project totals $10 MM.

Work on Tech Refresh for servers, platforms, network and application migrations, and rationalization.

CHEMICAL BANK, VP, Senior Technology Project Manager Sep 1989- Jan 1995.

I have implemented a vendor application that interfaced with the Federal Reserve Bank, New York Clearing House, and Swift for Chemical Bank. The project cost totals $5 MM.

Managed and Implemented the Tandem Computer Systems at two primary data centers for Chemical Bank. It houses the Funds Transfer Application responsible for the transaction of one trillion dollars per day for Funds Transfer — sixteen billion dollars per day for Client Access System and fifty million dollars per month for billing.

Education & Associations

•Bachelor's Degree in Computer Science (Project Management) at DeVry University in PA. GPA is 3.89

•PMI trained in Project Management (PMBOK), Risk Management, Earned Value Management, Project Repository, Plainview, and Project Management best practices.

•Knowledgeable in Financial and Banking Services, Financial Clearing, Managed Services, the Healthcare industry, and packaging.

•Knowledgeable of ISO and SWIFT standards.

•Have a Diploma in Computer Programming from Programming &System Institute in NYC.

•Microsoft Products (MS Project, Project Server, PowerPoint, Word, Excel, Visio, Access)

•Risk Management and Security Training

•Network Router, Switch, and Barracuda hand-on training.

•Agile and Waterfall training.

•Scrum Master training.

•Belong to a member of the National Society Of Leadership and Success.



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