Intessar Youkob

Kitchener, ON 519-***-**** advaks@r.postjobfree.com

Summary

Friendly, organized professional who enjoys greeting and assisting others and supporting business goals through administrative and customer service activities.

Relevant Skills & Experience

Customer Service

Greeted and directed patrons in several busy business environments (retail, dental, and pharmacy), in-person, by phone and by email.

Educated customers on medication requirements and treatment procedures.

Listened to understand the personal situation and concerns to determine treatment options.

Built strong rapport with team members, professionals, and patients, creating long-term relationships of loyalty, care, and referrals.

Skilled translation between Arabic and English to support the needs of new community members.

Administrative and Organization

Proficient in Microsoft Office applications, clinic software, and learning new systems.

Experienced in cash and card machine transactions for invoicing and receiving payment.

Scheduled appointments, maintained patient accounts and records, prepared bills, assisted patients with medical and dental forms and answered office calls.

Demonstrated effective pre-post treatment procedures, such as sterilization techniques, cleaning/sanitizing, and x-ray handling.

Monitoring and displaying various products; organizing medications to fill prescriptions orders.

Dental Assistant (volunteer/casual), Milton Dental Clinic Milton, ON 2021

Sales Associate, Grand For Sale, Kitchener, ON 2019

Sales Associate, Port Village Pharmacy, Mississauga, ON 2019

Dentist, Private Practice (10 years), United Arab Emirates 2015

Education and Training

Dental Office Procedures (ABELDent), Medix Online 2022

Introduction to Internet and Email, The Learning Hub, 2021

Computing for College and Careers, The Learning Hub, 2021

Bachelor of Science, Dentistry, Baghdad University, Baghdad, IQ

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