Center Representative Registration Coordinator
Resume:
Tabitha Ellia
East Falmouth, MA 02536
*********@*****.***
Career Objective:
To obtain a challenging and rewarding opportunity that will allow me to work the re-energized and developing events industry, gaining new experience, and utilizing my many years of customer service skills.
Employment History:
Convention Data Services
Contact Center Representative
March 2013 - March 2014
Contact Center Coordinator
March 2014 - May 2018
Registration Coordinator
May 2018 – March 2020
Registration Manager
March 2020 - Present
I am currently working as a project manager for the Convention Data Services. In my role I work directly with clients to ensure that their goals for registration are achieved. It is my responsibility to ensure that we are receiving and managing the most pertinent data for our clients with regards to the registrants in attendance to their conventions. My primary responsibility is to maintain customer satisfaction and manage the time of myself, my clients and the team working with me to design and build the registration pages. I have dedicated the last 6 years honing my skills in customer service, client retention and customer satisfaction.
Hotlocks Salon Spa
May 2013-March 2015
Cosmetologist, Front Desk Coordinator
Manage phone lines, build clientele rapport, maintain a positive disposition, and create a positive experience for clients that allows each individual to feel the most beautiful and special that is possible. Creating the most functional and efficient schedule for each stylist allowing for the greatest amount of productive time. Generating reports that allowed all employees to recognize their areas of strength and growth.
Minnieland Academy
October 2010-April 2012
Lead Teacher, PM Supervisor - Fredericksburg, VA
Create and implement an educational and entertaining lesson plan, while maintaining a neat and welcoming classroom. As well as all direct contact with parents and families. In the evening my responsibilities also grew to include ensuring the safe closure of every classroom as well as taking all the calls on the multi-line phone.
Education:
Falmouth High School
September 2000-June 2004
Diploma
Cape Cod Community College
September 2006-December 2008
Empire Beauty School
August 2013-April 2013
Diploma
References available upon request.
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