Customer Service Bartender

Wanda K Dobbs

***** ******** **. *******, ** Cell: 815-***-**** ********@*****.***

Expert Waitress

I am an expert in the hospitality field. I have the proven ability to deliver great customer service while being able to empathize and build rapport. I have a high number of repeat customers through the ability to make them laugh and through the ease of getting to know them. I have over 30 years of experience in waitressing and customer service.

Strengths

• Ability to work effectively under pressure

• A good memory and eye for detail

• Vast knowledge of different foods and drinks

• Friendly, cheerful and polite

• A strong passion to ensure customer satisfaction

• Ability to understand different kinds of people

Professional Experience

Ray’s family restuarant– Rockton, IL

Waitress - 2011 – present

Make customers happy through sound knowledge of menus and suggesting specials. Promote foods and desserts to help increase revenue of business. Ensure satisfaction of every customer and gain their trust to become a repeat customer.

Selected Accomplishments:

• Built trust with the owners to be able to help other waitresses grow

• Help build business revenue through recommending daily specials and drinks

• Generated several repeat customers

• Helped the management team create a cleaning program to save time

Break for a year and a half to help daughter with grandchildren until they reached school age

Sophia’s restuarant – Roscoe, IL and Beloit, WI

Waitress - 2003-2009

Make customers happy through sound knowledge of menus and suggesting specials. Promote foods and desserts to help increase revenue of business. Ensure satisfaction of every customer and gain their trust to become a repeat customer.

Selected Accomplishments:

• Helped Management create daily specials

• Obtained my WI Bartender license

• Trained new staff for hostess and waitressing

• Recognized for Top Waitress

• Recognized for attention to cleanliness

Other Job history upon request

Education -Beloit memorial – Beloit, WI 53511 Diploma, 06/2000

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