Desk Receptionist Switchboard Operator

SHEILA SCHWALB

** ******* ****, ****** ******, NY 10312

Phone: H 718-***-**** · C 718-***-****

Objective – While growing my career, improve quality, support patients and family members in a caring and professional manner and to fulfill Northwell Health’s mission to serve the community. EXPERIENCE

JULY, 2011 – PRESENT

SWITCHBOARD OPERATOR TELECOMMUNICATION, NORTHWELL HEALTH

• Operate multiple line consoles to relay incoming and outgoing intra-system calls

• Overhead paging for emergency codes for medical staff

• Cover both North and South sites by transferring the boards during break time, weekends and nights when working the minimal staff

• Maintains updated list of Administrators, attending Doctors, Medical Surgical Staff maintain extension

• Call the appropriate personnel for authorization to place long distance call for medical purposed

• Maintain accurate log of all long distance and overseas call forwarding information to Supervisor, Director of Telecommunication.

• Follows HEICS notification through individual telephone contact with time documentation.

• Notifies Security of any problems as requested by employees or visitors

• Follows all department procedures as noted in the Department Policy and Procedure Manual

• Provide direct assistance to Physicians and other medical staff

• Keep clerical records of updated information as specified by departmental policies and procedures

DATES FROM – OCTOBER, 2008 – JULY, 2011

PATIENT INFORMATION DESK RECEPTIONIST STATEN ISLAND UNIVERSITY HOSPITAL

• Answered telephones, located patients and transferred calls to rooms

• Directed visitors to patient’s rooms

• Provided information and answered questions from visitors and hospital staff EDUCATION

LAFAYETTE HIGH SCHOOL, BROOKLYN, NY

NEW YORK COMMUNITY COLLEGE, NEW YORK, NY – ACCOUNTING CREDITS GERRI G TRAINING SCHOOL – MICROSOFT OFFICE COURSE- WORD 2

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