Service Representative Customer

GEORGE RODRIGUEZ, JR.

**** ******* ******: 915-***-****

El Paso, Texas 79903 **********@*****.*** Residence: 915-***-**** SUMMARY OF QUALIFICATIONS

“Delivering Advanced Expertise in Growing Client and Market Share” Results-driven professional with a career demonstrating visionary leadership, expertise, and distinguished performance in progressive business operations utilizing marketing, sales, and operational experience to enhance growth and profitability. Expert qualifications in identifying selling opportunities, influencing outcomes, and working effectively in high-pressure, time sensitive environments. Respected as a lead-by- example professional with a reputation for accomplishing organizational goals and delivering results; committed to achieving the highest standards while consistently surpassing established goals. CORE COMPETENCIES:

Outside / Inside Sales

Equipment Diagnostics

Construction Equipment Maintenance

Account Management

Revenue Optimization & Profit Growth

Business Development

Marketing / Sales Strategies

Service Execution Techniques

Strategic Planning

Take-Offs

Contract Management

Customer Service

Proficient in Microsoft Office, AutoCAD

Fluent in English and Spanish

EDUCATION

Bachelor of Science in Microbiology

University of Texas at El Paso, El Paso, Texas

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE ADVISOR 2018 – Present

4RIVERS EQUIPMENT El Paso, Texas

Receive telematic alerts and contact customers over maintenance of their equipment. Determine and diagnose issues based on customer description and condition of construction equipment such as backhoes and dozers.

Translate customer-reported problems to actionable work orders for technicians to complete. Handle and resolve customer complaints regarding services. Order and sell parts.

Train newly-hired operators about all aspects of equipment maintenance. Perform undercarriage inspections. Perform services in El Paso, TX and Southwest New Mexico regions. Maintain customer records and enter data into computer databases. OUTSIDE SALES 2016 – 2018

L&W SUPPLY El Paso, Texas

Marketing and sales of new clientele ad service existing clientele for commercial and residential accounts; develop excellent working relationships with end-user and management personnel; work closely with client to estimate material needs. Significantly increased commercial and residential accounts. Extensive client services; follow-up on referrals and networking leads.

Documentation and submission of expenses and work assignments; knowledgeable in all drywalls products, metal studs, installation, and ceiling tiles. ESTIMATER / INSIDE SALES 2012 – 2015

BARON IRRIGATION El Paso, Texas

Worked closely with contractor and customers; performed take-off utilizing Landscaping and Irrigation software; generated and presented quotes; extensive customer follow-up.

Provided sales and customer service support for counter sales; followed up on cold calling, referrals, and networking leads.

GEORGE RODRIQUEZ, JR PAGE 2

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE 2008 – 2012

SELLE SUPPLY COMPANY El Paso, Texas

Identified and capitalized on opportunities to build revenues, increase earnings, and outperformed competition by aggressively selling insulation products.

Sold insulation products to local, out-of-town, and government contractors across the Southwestern United States; expand clientele base to include international customers.

Oversaw the daily work efforts of the warehouse manager and two drivers; received all incoming phone calls and aggressively upsold products and services.

Panned, prepared, and scheduled deliveries; ensured proper products were loaded and drivers had all appropriate paperwork. Visited sites to measure dimensions and provided an estimate quote to potential and existing clients; provided exceptional customer service.

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