Beverage Cart Corporate Trainer

ZACH MOORE

F&B / Hospitality Leadership, Operations/Management, Consulting, Beverage Programs, Guest Relations, Dining Room Coaching

(480) 799 - 4056

*********@*****.***

EXPERIENCE

General Manager

First & Last (+Little Debbie’s) - Phoenix, AZ (Feb 2022 - March 2023)

●Oversee day to day operations of new restaurant concept

●Hiring, Staffing, Scheduling of all FOH staff

●Daily oversight of BOH staff

●Day to day restaurant operation/financials

●Projection/Forecasting of market trends, business levels, etc.

●Direct report of bar manager, events manager, and all supervisory presences

●Operational direction of growing beverage program (wine, cocktails, etc.)

●Team-building through staff education, coaching, and mentorship

●Led a wonderful team through the first year of operation and bolstered inventory valuation during Super Bowl year and peak season

●Provided direction during rollout of a second bar and dining space connected to the main restaurant with its own beverage program, cuisine, and ambience.

●Increased revenue generation through hands on interaction, staff education, and real-time floor management/guidance

Assistant General Manager

The Mission Restaurants - Scottsdale, AZ (Nov 2020 - Feb 2022)

●Task force provision for peak business levels, MOD coverage, training and guidance of incoming managers, and staff education through means of beverage training, thoughtful pre-shift discussion, personal guidance

●Work with Director of Operations and management team to train, educate, and elevate service and expertise of existing and incoming FOH staff

●Provide coaching and feedback to the management team and staff in order to improve PPA, efficiency, and overall performance of FOH from top to bottom

●Review and adjust/implement new standards in S.O.P.’s, training programs, steps of service, and responsibilities of different FOH positions

●Develop staff enthusiasm for learning and pursuing execution on the highest level in sales, service, team building, and polished presentation

●Oversee bar and beverage program

●Interviewing, hiring, onboarding, and training

●Adaptation in events of crisis and 2020/2021 OS&E struggles

●Payroll, receiving, bookkeeping

●Repairs, Maintenance, and oversight of these updates (Front and Back of House)

●Implementation of new reporting standards

●Maximize profit margins on day to day (Training, efficient/productive staffing and floor planning, coaching/development)

Lead Captain

J&G Steakhouse by Jean Georges at The Phoenician - Scottsdale, AZ (Nov 2013 - Nov 2020)

●Guide and train Front of House to properly execute standards in a polished manner

●Communicate and project Forbes and AAA luxury hospitality

●Execute expertise in wine knowledge & service w/ Wine Spectator Best of Award of Excellence wine program

●Lead role in staff education in beverage, cuisine, and operations

●Wine and beverage service, education, support, and sales

●Lead service in buyout/ private dining events and intimate, corporate, and high profile guest scenarios

Corporate Trainer / Bartender / Server

Fogo de Chão (Sep 2010 - Nov 2013)

●Maintain a complete knowledge of all wines, beverages, and cuisine

●Provide guests with the highest level of service and hospitality practices in an ultra fast paced, high volume environment

●Increase sales and beguile guests with tableside beverage cart service offering cocktails, dessert wines, digestifs, and cordials

●Train all new service staff in home location or be sent to newly opening locations to train initial hires and provide service upon opening

●Assist in other cities during times of peak business

SKILLS

●F&B Operations

●Beverage/Wine/Bar Program Development

●Manager & Staff Mentoring

●Staff Training Buildout

●Adaptivity and Ability to Pivot

●Proficiency and ability to coach in different commonly used apps/software (MS Office, OpenTable, Sevenrooms, 7Shift, 1 Huddle, Canva, Toast, Aloha, Micros, Squirrel, etc.)

EDUCATION

Arizona State University, Tempe, AZ

BA Business - Communication (2009 - 2012)

Scottsdale Community College, Scottsdale, AZ

Business Administration/Marketing (2008 - 2010)

AWARDS

Cicerone Certification Program - Level 2 Certified Cicerone

The Court of Master Sommeliers - Level 1 Introductory Sommelier

The Phoenician’s Finest - An award recognizing excellence in service, knowledge, work ethic, demeanor, and daily execution

Fogo de Chão Corporate Trainer - Training of new staff members in house as well as traveling for new openings and peak business needs

J&G Steakhouse Trainer - Training of all new service staff members, support staff, and bartenders in proper procedures and product knowledge as well as selling techniques and high level polished presentation.

Contact this candidate