Joby Mukalel Tomy

*** ******* ***** ***, *******, AB, T3N 0C6

Mobile: +1-647-***-****

Email: advab1@r.postjobfree.com

Highlights

• 4 plus years of sales experience

• 2 years of customer service and teller experience

• Excellent verbal and written communication skills

• Ability to work in a fast-paced environment

• Manage customer queries in a professional Manner

• Self motivated with positive attitude

• Successfully worked and managed team

Work Experience:

Customer Service Representative at Canada Post September 2021 to February 2022

• Accurately and thoroughly handle increasingly complex client service requests at initial point of contact

• Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines

• Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service

• Keep current with company policies, procedures and processes

• Meet expectations relative to productivity, accuracy and service excellence Collection officer at Alliance Once, Canada From October 2019 to October 2020

• Monitored accounts to identify outstanding debts

• Communicated 5 to 6 customers in an hour

• Investigated historical data for each debt or bill

• Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments

• Handled billing and customer credit issues

• Updated account status records and collection efforts

• Reported on collection activity and accounts receivable status Teller Cum Branch Operations Dunia Finance LLC, UAE, May 2017 to June 2019

• Ensured best quality of service, such as Teller Services, Customer Service & Branch Operations

• Attended and managed 80 customers in an average by helping them in various operations

• Managed Cash Management Solutions (CMS) / Loan Management Services (LMS) / HPS Power card for Credit Cards / Transaction Banking & Fulfilment Operations for Disbursing Managers Cheques through Teller system using Single Sign On (SSO).

• Provided appropriate Service Request and resolved for Clearance /Liability /Safe Custody /Bureau Letters/ Complaints, within TAT

• Maintained customer relationships by providing suitable solutions to their requests. Team Leader Dunia Finance LLC UAE October 2015 to May 2017

• Guided a team with 7 to 9 potential Sales Representatives to meet their sales targets around 60 businesses per month.

• Dealt with multicultural clients and resolved Customer’s complaints and queries by effective solutions and changes if necessary.

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments as well as actions taken.

• Conveyed instructions from sales managers to the Team Members. Relationships Officer Dunia Finance LLC UAE December 2012 to September 2015

• Achieved assigned sales targets in the territory consistently around 4 to 5 businesses monthly.

• Sourced business from dealerships and open market by convincing customers.

• Provided secured and unsecured loans to the customers based on their eligibility.

• Met with clients and explained about loans principles and measures to make them to apply for loans.

Education:

Master of Business Administration, Anna University India, July 2009 to May 2011

• Learned Finance and Marketing Principles and applications

• Obtained Administrative and Accounting skills to handle a business

• Gained IT skills and operational behaviour

• Familiarized with finance and banking applications Bachelor of Business Administration Kannur University India July 2006 to May 2009

• Acquired managerial and accounting skills

• Attained operational research and business administrative applications

• Managed team project successfully

• Achieved managerial skills

Computer knowledge

• More than 8 years of experience in using MS office (Word, Excel, Power point, Outlook)

• Windows 10 OS

• CMS, LMS, HPS, SSO

Reference:

Available upon request.

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