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Operations Specialist/Customer Service Representative

Location:
Five Corners, WA, 98662
Salary:
$18.00/hr.
Posted:
February 13, 2023

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Resume:

CLINT V. GUERRERO

***** ** **** **. *********, WA 98662 adva9t@r.postjobfree.com

206-***-****

Work Experience

Operations Specialist, NWIS, King County, WA July 2018-Jan. 2023 Through NWIS I primarily have worked for Costco Optical Labs, on any day I was required to run one of seven production stations. Operating heavy equipment including generators, polishers, blockers, sorters, CNC robots and other optical lab-specific machinery were my primary duties.

Retail Store Manager, PJ’s Bargain World, McKenna, WA April 2015-July 2018 My duties included providing excellent customer service, properly performing all opening and closing duties, hiring, training, and scheduling of all employees, correctly operating the POS system, cleaning, restocking, assisting in loss prevention, making store announcements, answering phones, assisting in product recovery, and operating a multi-line phone system.

Banquet Bartender/Server/Host, Ridgewells Catering, Chambers Bay, WA June 2015-Jan. 2016 Duties included serving customers in a friendly, professional manner, keeping all work areas clean, helping with meal preparation, bussing tables and helping with dishwashing as needed. This was a fast- paced position, we would consistently serve over 1500 customers per shift.

Outdoor Sales/Customer Service, Evergreen Tree Care, Tacoma, WA March 2014-March 2015 Duties included assessing the client's property for any health or hazard concerns with the client’s trees or shrubs, communicating any concerns discovered, and scheduling an appointment with the homeowner to meet with my arborist. This was primarily a face-to-face sales position, phone confirmations and cold calling were required as well.

Call Center Representative, Affiliated Computer Services/Xerox, Lacey, WA Jan. 2011-March 2014 Duties included providing excellent customer service for a major telecommunications company, operating a multi-line phone system, multitasking, making account remarks/notations while speaking with the customer, properly explaining bills, fees, providing troubleshooting for mobile devices, escalating to technical support only when more in-depth resources/tools were required to solve an issue, upgrading/selling mobile devices.

Project Sales Coordinator/Audio Engineer, Arriaga Films, Inc., Lacey, WA May 2009-Nov. 2013 Duties included coordinating sales/facilitating sound engineering for a motion picture company. Part of this position entailed data entry and technical support for customers. It was also essential to clearly explain the scope of each customer’s project and invoice, sell and display the value of the project, and be able to assist the customer while building rapport.

Dietary Aide/Wait Staff, Rosemont Retirement/Assisted Living, Yelm, WA Sep. 2007-May 2009 Duties included serving customers, operating/maintaining the dish machine, keeping all work areas clean, assisting chef with meal preparation, I also entertained residents by performing on the piano in between meals.

Special Events Caterer, University of Oklahoma, Norman, OK Feb. 2005-June 2006 Duties included promoting and coordinating events, set-up and breakdown of table arrangements and buffet lines, assisting chef with meal preparation, heavy lifting, dishwashing, thorough cleaning of all event premises.

Work Related Skills

Physical Skills: I’m experienced with a vast variety of power tools, and machinery, can perform heavy lifting for hours, and am adept at learning new trades. Personal Attributes: I’m an enthusiastic, friendly, hard-working person, and a reliable and responsible employee. Also, I am good at multitasking, and enjoy working in a fast-paced environment.

Computer: Proficient with the following programs: POS/Cashier Systems, Microsoft Office including Outlook, Word and Excel, ProTools, Ableton Live Production. Keyboarding: 74 WPM, 95% Accuracy, 10,000 KSPH (Ten Key by Touch)

Education

University of North Texas: Senior music composition major. Other coursework included marketing, economics, journalism, communications, calculus, statistics, business platform design, thermodynamics, music theory, orchestration, instrumentation, and sociology. Cumulative GPA: 3.7. University of Oklahoma: Attended OU for two years on a National Merit Hispanic Scholarship, awarded to students based on merit and potential. Coursework included advanced calculus, business calculus, music composition, orchestration, instrumentation, conducting, and improvisation. Cumulative GPA: 3.8. Kentridge Senior High School (Kent, WA): Graduated in 1999. Coursework included AP Physics, AP Calculus, Honors English, Awards included National Merit Hispanic Scholar 1999, National Honor Society, 1996-1999, SAT Score: 1370. Cumulative GPA: 3.8.

Interests and Activities

Professional Composer, Arranger, and Orchestrator, Benaroya Hall, 2010-2019 City of Kent Groundskeeper, 2018.

Volunteer/Customer Service, Plano Thrift Store, 2003-2004. Volunteer/Receptionist, Puget Sound Blood Center, 2001-2002. Right-Wing, University of Oklahoma SCHL Hockey 1999-2003, Seattle Sno-King Hockey, 1995-1999.



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