Customer service veteran

LISA J. HAWKS

*** *. ******* *** #**** 480-***-****

Chandler, AZ. 85225 ****.*.*****@*****.***

PROFESSIONAL Energetic, highly experienced Manager

SUMMARY with over 20 years experience in customer service and sales environments.

Excellent interpersonal and communication skills.

Customer service expert.

Successful upseller in sales of products in a variety of industries, services and products.

Demonstrates flexibility, dependability, and outstanding problem-solving skills.

Handles tasks and projects responsibly with a proven record of accuracy.

Recognized for excellent customer service skils, sales records, upstanding work ethic, and safe company practices.

Hardworking employee who thrives under pressure and goes above and beyond to create unforgettable guest experiences.

SKILLS

Thrives in fast-paced environment

Promotional understanding

Team leadership

Presentation skills

Forecasting and planning

Customer service oriented

Problem-solving

Outgoing and energetic

Excellent judgment

Compliance standards

Excellent customer service skills

Excellent math skills

Extremely Quick learner

Excellent Hand-eye coordination

Early rise to management

Problem-solving

Outgoing and energetic

Guest relations professional

Courteous, professional demeanor

Time management

Adaptability

Service industry background

Cash handling expert

Employee training and development

Sales expertise

Decision-making

Friendly demeanor

Loss prevention training

Customer-focused

Consistent high sales performer

Written communication

Committed team player

Managing changing priorities

Critical thinking

Attention to detail

Quick problem solver

Integrity

Prioritizing

Experienced in all current Windows, Micros, Macros, social media and communications technologies

Education Lisa Hawks pg. 2/3

Downers Grove North High School, Downers Grove, IL. – Graduated 1998

College of DuPage, Glen Ellyn, IL. – 2002, 2003, 2013 – Credits towards Assoc. of Arts, Business

Relevant Experience

April 2019-August 2019

Client Operations Specialist ~ United States Dept. of Labor

Worked daily to foster, promote & develop the welfare of the wage earners, job seekers & retirees

of the United States of America, including improving working conditions, advancement

opportunities for profitable employment and work-related benefits and rights.

Handled incoming calls from people throughout the United States, Puerto Rico & Canada

Regarding issues they needed help resolving or assistance they needed with a government

Agency to defend their rights or gain information.

Worked mainly in the VETS1 department to focus on assisting veterans in finding jobs, govern-

ment assistance and defending their USERRA rights.

Comfortably dealt with dozens of government agencies; mostly OSHA, OPA, EBSA, ETA, WB,

VETS, OLMS, BLS, ODEP, OSDBU, OWCP.

Working in this atmosphere required major attention to detail so as to properly assist our callers,

Including the government agencies we referred them to or that I had to work with.

Although I worked independently, still maintained team atmosphere when working for solutions

to better assist our callers.

April 2018-October 2018

Food & Beverage Assistant Lead Manager ~ Chase Field/Talking Stick Arena, Phoenix, AZ.

Provided friendly and attentive service.

Followed proper standards for product freshness, food safety, refrigeration and sanitation.

Assisted the team in meeting sales, stock loss, labor objectives and sales goals to increase profitability.

Displayed enthusiasm and knowledge about the vendor and restaurant's menu and products.

Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Received frequent customer compliments for going above and beyond normal duties.

Set performance expectations and provided honest feedback.

Updated daily logs, computer tracking systems and other relevant documentation.

Consistently provided professional, friendly and engaging service and maintained an atmosphere of enthusiastic customer service.

Collaborated on hiring and termination decisions with management.

Motivated and disciplined employees according to established requirements.

Addressed guest concerns and resolved all issues to guests’ satisfaction.

Lisa Hawks pg. 3/3

December 2016-June 2017

Bartender/Server/Beverage Cart Attendant ~ Fire Rock Country Club, Fountain Hills, AZ.

Worked directly with Food & Beverage Director to achieve guest expectations within the dining room, golf course, events & tournaments.

Displayed enthusiasm and knowledge about the vendor and restaurant's menu and products.

Took food and drink orders from guests, and explained offerings.

Consistently provided friendly and attentive service.

Ensured that food was served to members at the proper temperature by serving immediately.

Stocked and maintained cleanliness of stations, tables, bar and beverage cart.

Displayed enthusiasm and knowledge about the vendor and restaurant's menu and products.

Followed all safety requirements for alcohol service.

Carried out supervisory responsibilities in accordance with company policies and applicable laws.

Maintained an atmosphere of enthusiastic customer service.

Received frequent customer compliments for going above and beyond for this member-owned club.

May 2001-October 2011

Marketing,Promotions Manager & Client Consultant ~ North Beach Club,Downers Grove, IL.

Oversaw a team of 20 employees, encouraging sales and training members on effective strategies.

Researched latest market trends to provide current knowledge to clients.

Handled all customer information in an accurate and confidential manner.

Planned and executed sales events in both online and in-person formats.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help staff when answering phones and customer queries.

Organized and created materials and events for marketing, advertising and promotions, supervising the progress of projects from production to post production.

Designed strategic plan for component development practices to support future projects.

Consistently met deadlines and requirements for all production work orders.

Directed onsite training for business users to maximize productivity.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Collaborated with clients from concept through final delivery of product or service.

Managed creative projects from concept to completion while managing outside vendors.

*More detailed work history and references upon request.*

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