Customer Service/Data & Order Entry

MAUREEN YOUNG

**** *. **** **, *********, WI ****2

Cell 262-***-****

*************@*****.***

I’m a dynamic and enthusiastic individual with expertise in data entry and customer service. I have extensive experience in maintaining Database, verifying orders, and entering orders while speaking to customers to make changes if needed. I’m Proficient in analyzing the data errors, reporting problems with the date, check source documents for accuracy and verifying when necessary and research further information for incomplete documents. I’ve had substantial experience in using SAP, ORACLE, AS400 and Microsoft Office.

Great Team Player or able to work alone.

Data Entry

Data Processing

Calling Customers

Document Scanning

Mail Handling

Preparing & Printing Labels

Oracle

CRM

SAP

AS400

Call Center

Microsoft Office

Attention to Details

PROFESSIONAL EXPERIENCE:

Reason for Leaving: They are downsizing, so looking for a change with a challenge.

DYJ Technologies, LLC May 2019 to Present

Data Entry/Customer Service (Permanent)

This position involves a lot of Data Entry with ACCURACY, attention TO DETAIL, and most importantly being an ACTIVE LISTENER.

Maintained Customer’s data base, verifying customer’s orders. Entered orders while talking to customers to make any changes needed. Update and verify deliver information such as customer’s name and address.

Explain to customers about our different packages & pricing that we offer to make their home smart. This includes being able to operate your home from anywhere.

Prepare & print labels for packages for shipping. Schedule dates with customer for installation.

I’ve produces ticket orders, verified once again and setup to be dispatched out to the customer’s location. I’ve also operated various software programs such as, Oracle, CRM, AS400, and SAP.

Maintain Inventory which include all parts to re-stock when needed. Quote prices of orders including shipping, and delivery dates.

Received Incoming & made Outgoing phone calls to customers regarding their orders that were emailed, faxed, etc. Explained to customer what packages are available for the types of service they need.

September 2013 to March 2019

Caretaker for family member

Z and R Entertainment Jan 2011 to Nov 2013

Entered customer's order into CRM program.

Orders received by mail, fax, and by phone.

Verify order with customers to make sure correct information was listed.

Complete the order to produce a ticket, and dispatch out.

Serviced customer from beginning to end.

CenterPoint Energy May 2008 to Dec 2010

Customer Service Home Agent (Permanent)

Received inbound and made outbound customer calls for a major utility company.

Quickly establish rapport with customers. Analyzed problems and anticipated customer’s needs.

Created orders for meter installations and meter changes, electric meter request for temporary disconnect for residential and commercial property.

Verify permit information, Transfer request for new address setups, and (MVI’s also disconnect for non-payment (DNP). Check power outages for location history.

Enter request for meter maintenance(M/M).

Memo transactions used to issue Temporary Disconnect, reconnect after disconnecting, lock band removal, installing, resealing lock band.

Processed customers’ orders for dead animals on facility, wires, transformers, or miscellaneous request.

Verify meter data, customer reporting power quality problems, meters red tagged-lights off-service should be on.

Check order pending screen for (Move-in) MVI’s (Move-out) MVO’s. Update information on the (PAC) Primary/Alternate Customer.

Emergency orders needed to be dispatch right away to re-connect customer’s order.

Reach customer’s account must be noted for the next available Customer Service Representative will have any or all updated information to serve our customers.

Delphi Automotive May 2006 to May 2008

PC&L scheduler (Permanent)

Completed status reports, production progress, print labels, for all cells to build product.

Maintained inventory of materials and supplies to meet production demands.

Proofread documents, examine materials and products.

Monitored work progress for completeness accuracy and conformance to standards and specifications.

Setup delivery arrangements, distributed supplies, meet production schedules.

Used hand tools to assemble parts together for production.

Assisted co-workers on assembly line to avoid backup in all departments in production.

Education:

Course-PC Accounting Diploma 2003, Milwaukee Career College

Milwaukee, WI

High School Diploma, Studied Data Processing, Intro to Computers,

Milwaukee Area Technical College

Milwaukee, WI

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