Data Entry Customer Service

ROBYN N. WALLACE

***** ******* ********, **** *. Houston, TX 77045 · 713-***-**** · *******@*******.***

HEALTHCARE

Customer Service Specialist/Activity Director

Acquired over 5’ years of professional and hands-on experience while working in a healthcare environment that demands strong customer service, organizational, technical, and interpersonal skills. I am committed to providing clients with superior service and able to multi-task effectively. Seeking an interactive position that will allow me to utilize my skills to fulfill and exceed company’s expectations.

PROFESSIONAL EXPERIENCE

Faith Memorial, Houston, TX 2020 – Present

Data Entry/Book Keeping

Oversee company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations. Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.

Serves visitors by greeting, welcoming, and directing them appropriately.

Performs daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments.

Maintains database by entering new and updated customer and account information

prepares source data for computer entry by compiling and sorting information.

Processes customer and account source documents by reviewing data for deficiencies.

Memorial Hermann Hospital, Houston, TX 2019 – 2020

Patient Care Assistant

Demonstrates safe work practices by following safety rules in order to prevent unsafe conditions while participating in organizational and department safety programs.

Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.

Performs direct nursing tasks including taking vital signs, assisting with daily living and hygiene needs, obtaining lab specimens under the guidance of a licensed clinician; assisting with drainage devices; skin preps and preparation for patient procedures, monitors intake and output processes.

Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes, while providing and ensuring the highest level of service, to optimize the patient experience.

Alcon Medical, Houston, TX

Packaging Specialist 2014 - 2019

Operated packaging line of sterile products to the completion in accordance with standards and procedures.

Provided excellent customer service and helped train new employees.

Responsible for any machinery and documentation, verified issuance of proper components for production runs.

LabCorp, Houston, TX 2012 - 2014

Phlebotomist

Responsible for performing blood collections by venipuncture and capillary techniques for all age groups while providing superior customer service.

Required to collect drug screens, paternity tests, alcohol tests while performing data entry of patient information in an accurate and timely manner.

Processed billing information and collected payments when required, prepared all collected specimens for testing and analysis, maintained patient and specimen information logs.

EDUCATION

BC-Houston Career Training Academy, Houston, TX 2019

Certified Nursing Assistant (CNA) Certification

National Center of Phlebotomy, Houston, TX

Phlebotomy Certification

Worthing High School, Houston, TX

High School Diploma

REFERENCES

James Busby Jr. PHD

Mayor Emeritus

P.O. Box 1455 Victorville, CA 92393

760-***-**** ***********@*****.***

Cheavaughn Caesar Credentialing Analyst

Soliant Health

11757 Katy Freeway, Suite 350

Houston, TX 77079

281-***-**** **********.******@*******.***

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