CSR1/Tech Support WFH Call Center
Resume:
Michayla Peterson
Multiple Skills/Experience in multiple different jobs
United States
***********@*****.***
#READYTOWORK
Most recent employment: SYKES Legacy / SITEL
(Temp/seasonal) CSR 1 & Tech Support Professional. (Product Expert) CERTIFICATION FOR PRIVACY AWARENESS & SECURITY — DIRECTLY FROM INTUIT! JANUARY 2023
REMOTE PHONE SURVEYOR FOR SHIFTSMART (Dynata Projects) SINCE JUNE 2022 Open to expanding my knowledge (learning new skills, taking courses/trainings, etc) FLEXIBILITY WILLINGNESS/DEDICATION & OPEN MINDED, OPEN SCHEDULE & ACTIVELY SEARCHING FOR MY NEXT OPPORTUNITY!
I ABSOLUTELY LOVE GETTING THE CHANCE FOR WHATEVER OPTIONS/OPPORTUNITIES OPENING NEW DOORS FOR ME TO LEARN!
Since my remote/WFH opportunities within this last year, I LITERALLY WORK AS MUCH AS I CAN — AND WILL CONTINUE TO, whenever & wherever I have/get the chance to! :) Although, within my home healthcare provider role(s); That is where the majority of my “professional background” & experience is held most..
I definitely took up extra shifts whenever I could!
• Home Health Aide / Various Personal Care Services (even people with “disadvantages”, being wheelchair bound, or multiple different/other Disabilities. (Last year, my (daily)regular was wheelchair bound..including the need of transfers using a lift multiple times/day) + SO MUCH MORE!
• Also, my mother was diagnosed with Dementia & COPD, so I’ve got years of full time experience from the FULL TIME caregiving within my own home as well.
• Definitely have some steady Experience in scrubs, to say the very least! Creature of habit, I suppose…Well..That’s what one of my longest, most cherished & probably THE MOST important of
‘client experiences’ would say…MAY SHE REST IN PEACE, thankful for the years I got to spend with her, helping her and for the greatest gifting chance of getting to know her, learn from her, and just wholeheartedly loving her before her time had come to be with the lord..{01-21-2022}
• But helping people, taking care of people, or just simply walking someone through an issue - that is what I feel honestly brings me to my true purpose! It’s something I just naturally do it, too. I WOULD HELP ANYBODY THAT I COULD, HONESTLY! OPENLY! FREELY! All I want is the people that are TRULY going to appreciate it, and maybe even believe in good people existing for the better side of things… We can be STRONGER TOGETHER…
• Just a small town girl, Trying to change the world…. One smile, One minute, One hour, One day, & One person at a time… to me, that’s my purpose. That is what has me feeling accomplished at the end of my days. It’s simply because I probably wouldn’t know what to do with myself, if I wasn’t taking care of or helping somebody’s, everybody else LOL swear this is truth!
• Dependable
• Dedicated
• Organized
• Compassionate
• Creative
• Determined
• Hard-Working
• Open Minded
• Honest
• Passive / Understanding
• Respectful
• Tentative
• Empathetic
• Excellent CSR/CRM Skills
• Willingness to learn (catch on quickly)
• Attention to detail
• Good sense of what people need/want without them saying so directly Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR/Technical Support
Sykes Work from Home
November 2022 to Present
Remote Phone Surveyor
Shiftsmart/Dynata - Remote
June 2022 to Present
Personal Care Services
Wichita Attendant Care Services - Wichita, KS
August 2019 to Present
• Geriatrics
• Disabled
Cleaning, meal prep, wheelchair maneuvering, walking/mobility, transfers, accompanying/assisting with all basic functions & much more
Cashier/Sales Associate
PetSmart - Shawnee, OK
March 2015 to June 2015
Was hired right at my interview for a Sales Associate position, but I think what matters to me the most about this job was that the store didn't exist in Shawnee at all until we put every bit of it together! The managers from OKC and MWC were absolutely the BEST to work with, and I'm proud to be part of such a big accomplishment for the PetSmart Company! We started with nothing but the empty building there wasn't even one shelf in sight! We pulled that off in 7 short days, and every single one of us learned a lot about what really matters in your work places! HHA/PCA
Ancaire - Wichita, KS
2015 to 2015
(I am not licensed nor certified as a CNA, CMA, or anything of that category legally, although I do have 2-3 years experience!)
• Cooking
• Cleaning
• Assisted with dressing, bathing, using the restroom, getting in/out of bed or chairs
• Driving clients to/from their desired destinations and appointments
• Companionship
& MUCH MORE!
This company shut down, to my knowledge.
HHA/PCA
Hands and Hearts Home Care - Ponca City, OK
2014 to 2015
Education
High school (or equivalent) in equivalent to HS diploma or GED Home Schooled - Oklahoma, United States
August 2011 to May 2015
Skills
• Customer Service (5 years)
• Home Care (5 years)
• Caregiving (5 years)
• Medication Administration (5 years)
• Cleaning Experience
• Geriatrics (4 years)
• Meal Preparation
• Laundry
• Acute Care (3 years)
• Home Care (5 years)
• Negotiation (1 year)
• Assisted Living (5 years)
• Patient Care
• Developmental Disabilities Experience
• Senior Care
• Dementia care
• Alzheimer's care
• Critical care experience
• First aid
• Personal assistant experience (5 years)
• Cooking
• Medical Records
• Communication skills (5 years)
• Call center (1 year)
• Computer skills (5 years)
• Advanced Technical skills (3 years)
• Software troubleshooting (1 year)
• Google Suite
• Help desk
• Typing
• English
• Computer skills (5 years)
• Remote Utilities
• Call center
• Apple Remote Desktop
• Painting
• Social listening (10+ years)
• Constant Contact
• AWS
• Help desk
• Documentation review
• E-commerce
• Google Docs
• iOS
• Customer support
• Windows
• Phone etiquette
• Qualitative research interviewing
• Data collection
• Technical support
• IT support
• Linux
• Analysis skills
• VPN
• Remedy
• Security (Less than 1 year)
• Privacy Awareness (5 years)
• Salesforce (1 year)
• CRM software (1 year)
• Siebel (Less than 1 year)
• Interviewing (Less than 1 year)
• Schedule management (3 years)
• Application support (1 year)
• Web services (1 year)
Certifications and Licenses
PRIVACY AWARENESS & SECURITY
January 2023 to Present
INTUIT — 2 DIFFERENT CERTIFICATIONS OF COMPLETION - can/will provide proof!
• JANUARY 2023•
Privacy Awareness & Security (100%)
Assessments
Home Health Aide Skills — Familiar
October 2020
Providing care to patients in a home setting
Full results: Familiar
Nursing Aide Skills — Proficient
October 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Protecting patient privacy — Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Familiar
September 2022
Influencing and negotiating with customers
Full results: Familiar
Technical support: Customer situations — Proficient October 2022
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Familiar
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• READY TO WORK
• WILLING TO RELOCATE (will need relocation assistance/financial means to do so if not already provided)
• EVERYTHING IS NEGOTIABLE!(Pay/Hours/etc)**
• LEARN & TRAIN QUICKLY & EFFICIENT
• INTEGRITY
• TRUSTWORTHY
Contact this candidate