Claims Representative

BARBARA CLAITT

***** ********** **, ******, **/USA 30518 C: 678-***-****

Email *********@*****.***

Creative, versatile, high energy, service-oriented representative with experience in the insurance industry. Exhibits professionalism and patience in conflict resolution and mediation. A team player committed to and focused on increasing workflow, creativity, teamwork, and profitability for an organization. Areas of expertise include: Relationship Management Claims Processing, Customer Advocacy Policy Interpretation.

EXPERIENCE

10/2016 TO PRESENT

FOUNDER CEO/OWNER, Miracles In The Kitchen Catering Services GA/USA

Prepare and set up various types of foods for clients for weddings, banquets, parties, etc. Weekly personal menus for private/personal clients. We are a full-service catering business.

10/2012 TO 10/2016

CLAIMS ADMINISTRATOR, Brown & Brown Insurance West Palm Beach, FL/USA

Provided insured and company partners with factual information utilizing

appropriate resources: making necessary contacts both inside and outside of the organization to obtain requested information. Duties include but not limited t:

Manage dispute and resolutions, claims servicing, policy interpretation,

processing First Notice of Loss and Insured and Agency claims advocate.

04/2009 TO 10/2012

ACCOUNT TECHNICIAN, A. I. Insurance Group Watkinsville, GA/USA

Assistant to Account Executive by reviewing endorsements, prepare proposals, certificate of insurance, binders, policy setup, loss runs, and billing. Provided

proactive day to day client service by anticipating client needs and responding to client questions and issues in a timely manner. Prioritized and completed tasks assigned deadlines.

06/2005 TO 03/2008

CLAIMS REPRESENTATIVE, Brown & Brown/Sobel Affiliates Garden City, NY/USA

Process First Notice of Loss for commercial accounts, conducted program

analysis and coverage comparison for clients and serviced over 500 accounts.

03/2002 TO 06/2005

CLAIMS MANAGER, AON/Albert G. Ruben Co. New York, NY/USA

Implement procedures for processing and tracking claims for a department that handles over 1000 claims annually. Handled claims for all lines of coverage

including, but not limited to General Liability, Automobile, Inland Marine,

Professional Liability, Property and Workers Compensation. Instrumental in settling disputed claims on behalf of clients and conducting program analysis and

coverage comparisons for clients. Developed personalized claims reviews that tailor to the needs of individual accounts.

07/2001 TO 08/2005

CEO/OWNER/ADMINISTRATOR, Friendship Home Health Care, Inc, Elmont, NY/USA

Marketing business for new clients for the agency, set up policy and procedures for employees, administrate Board of Directors meetings, make sure that the

agency is in compliance with NY State Laws and Regulations. Hiring of

administrative staff for agency.

02/1998 TO 10/2001

CLAIMS MANAGER, SCS Insurance Agency, Inc. Great Neck, NY/USA

Provide assigned commercial and personal lines clients with professional and

courteous claims representation: Upon notification, immediately report and

record first report of claim; assist client with claims preparation; recommend and assigned public/independent adjusters on claim that requires the services,

negotiate claim reserves with insurance carriers; provide management with

various claims activity reports including company/client loss runs.

EDUCATION

2006

COMMERCIAL COOKING - DEGREE PROGRAM, Culinary Academy of Long Island Syosset, NY, United States

Commercial Cooking with internship (Certificate Program) - Diploma received. Skill development, quantity food production, food sanitation, menu

development, butchering, food preparation, catering, knife skills and menu

costing.

1984

LIBERAL ARTS/ENGLISH MAJOR, Fordham University Bronx, NY, United States

60 credits toward bachelor’s degree. Did not complete program.

1978

ASSOCIATE OF ARTS, Executive Secretary/Business Management New York

Business School New York, NY, United States

DIPLOMA RECEIVED. TWO YEAR BUSINESS SCHOOL PROGRAM.

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