Call Center Customer Service

Khanesia Allen

Summary:

Over twenty-five years of experience using related customer service skills

Looking for a job with a fast paced company with many chances to advance

Proficient in positive customer relationships by providing excellent communication with others

Work well with people and handling a wide variety of tasks

Highly motivated to achieve set goals

Education:

High School Diploma: Pontiac High School, Pontiac, MI 1991

Licenses and Certificates:

Alaska Department Of Environment Cons 09/01/2017

Division of Environmental Health Food Safety and Sanitation Program

Food Handlers – Serve Safe California 03/01/2012

Professional Experience:

Advantage Solutions, Anchorage, AK Sep 2017 – Apr 2018

Event Specialist

Southern Living Senior Care Home, Anchorage, AK Nov 2017 – Apr 2018

Caregiver

Court Yard Marriott, Anchorage, AK Oct 2012 – May 2014

Bistro Lead

Supervised Co-Workers, Cooked, Bartended

Valley Services, Anchorage, AK Aug 2012 – Oct 2012

Janitorial

Cleaned chughach electric company buildings and offices

Bakersfield College, Bakersfield, CA Aug 2011 – Jun 2012

Salad Maker Grill Cook

Made 8 different kinds of Large and Small Salads total 15 large and 30 small everyday

Grilled cooked on Fridays making breakfast and lunch; Catered events

Motorsports Travel Agency, Palmdale, CA Mar 2005 – Aug 2011

Customer Service

Booked rooms and travel for Nascar Drivers, Sorted mail, answered phones and take messages

JC Penny Catalog, Cheswick, PA Oct 1998 – Jan 2001

Call Center

Seasonal Call Center; Placed Catalog orders for customers in call center

Collected Payment methods

J Stephens Scherr Nail Co., Rochester Hills, MI Oct 1996 – Nov 1997

Packer

Bottled and capped finger nail polish and polish remover into boxes to ship out to stores

Wilkie Torro / Barefoot Lawn Service, Pontiac, MI Apr 1992 – Oct 1996

Customer Service [Seasonal]

Oakland Mortgage, Pontiac, MI Aug 1994 – May 1996

Customer Service

Offered customers specials on refinancing home mortgages at lower rate

Christian Memorial Cemetary, Rochester Hills, MI Oct 1993 – Apr 1994

Customer Service

Offered customers free wills and test., and scheduled appointments for sales advisors

American Windows, Southfield, MI May 1992 – Oct 1993

Customer Service

Door to door sales

Wabasto Sunroof, Rochester Hills, MI Jul 1992 – Aug 1993

Packer

Packed window accessories

Popeye’s Chicken, Pontiac, MI Jun 1991 – May 1992

Cashier

Took orders from customers, prepared biscuits and chicken

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