Sales Associate Customer Service
Resume:
Brandi A. Morris
Columbus, OH 43211
***************@*****.***
OBJECTIVE
Seeking a job that uses my prior knowledge in communication and human services.
SKILLS
Management
●An experienced team leader who is able to plan and carry out tasks
Sales
●Excellent communication skills with an entrepreneurial mindset.
Communication
●Great communicator mastering in body language and eye contact
Leadership
●Being able to act as both a leader and a peer
EXPERIENCE
Upstart Loan Operations, 711 N high st-Customer experience associate
Oct 2021 - Feb 2023
●Deliver an outstanding borrower experience by guiding borrowers through the application process through inbound and outbound phone, chat, and email support
●Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers
●Other projects as assigned
Amazon Fulfillment Center- FC associate
Mar 2021 -Oct 2021
●Locating merchandise to fulfill picking tickets;
●Labeling specific inventory types;
●Following proper loading and safety procedures at all times;
Unemployment Insurance Agency-UIA Agent
Aug 2020-Feb 2021
●Provide administrative assistance to customers who are initiating Unemployment Insurance Claims through telephone and/or internet.
●Speaking with and interviewing clients filing claims, entering personal and work history information into the computer systems, providing basic information regarding requirements for filing a claim, penalties for fraudulent claims, reemployment services, eligibility status and appeal procedures.
●Verify citizen's status, lawful alien registration, and document issues related to barriers to employment.
●Process or troubleshoot internet and/or telephone claims, and respond to emails using Microsoft Outlook about unemployment insurance services.
Pandora, DTW Airport Detroit, MI -Sales Associate
OCT 2018 - MAR 2020
●Ensures customers are provided with the highest level of customer service.
●Models customer service for associates and promoted sales whenever interacting with associates and customers.
●Be knowledgeable of merchandise on the floor as well as in the backroom.
●Accountable for increasing sales, UPT, ADS, and making sales goal.
Von Maur, Ann Arbor, MI - Sales Associate
DEC 2016 - SEP 2018
●Ensures the quality time spent by the customers in their stores by courteous greeting and friendly gestures
●Guides the customers to the right direction of the shelf of the merchandise they need
●Possess high knowledge of the products and location of merchandise and should be ready for any customer approach
●Maintain the area’s housekeeping and organizing of the clothing merchandise
Tropical Smoothie, Ann Arbor, MI - Shift Leader
JUNE 2016 - DEC 2016
●Assembled and served fresh food and smoothies prepared to Tropical Smoothie Café’s standards
●Followed the steps to operate the register including taking customer orders, accurately handling cash and being responsible for the drawer
●Interacted with crew members, customers, and vendors using excellent customer service
●Delivered unparalleled hospitality to each customer that visits our cafe
●Ensured each station is operating to Tropical Smoothie Cafes standards
●Trained and coached crew memb no ers during each shift to ensure brand standards are upheld
●Used tools to accomplish goals, manage labor and control inventory
Sanctuary at St. Joseph’s Village, Ypsilanti, MI - Wellness Assistant
MAY 2014 - JUNE 2016
●Helped assisted living residents with everyday activities
●Assisted with transferring and lifting residents
●Routinely checked residents to ensure personal needs are being met
●Administered medications, take blood pressure, give insulin
Wendy’s, Saginaw, MI - Crew Member
April 2013- July 2013
●Used order counters, registers, and drive-thru windows
●Quickly prepared food made to order
●Performed cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned
●Worked alongside Wendy’s managers to ensure every customer receives quality service.
EDUCATION
Washtenaw Community College, Ypsilanti - Bachelor of Social Work
SEPTEMBER 2015 - PRESENT
Black Student Union, Diversion Dance Troupe
University of Michigan, Flint, MI - Bachelor of Social Work
SEPTEMBER 2013- JANUARY 2014
References Available upon Request
Amos Johnson Former coworker 989-***-****
Mckenna Birch Coworker 231-***-****
Additional Information
Between July 2013 and May 2014 i was enrolled as a full-time student at University of Michigan-Flint.
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