Customer Service Education Coordinator

BRANDY EDDINGER

************@***.*** 419-***-**** Monroeville, Ohio 44847

Summary

Forward-thinking Manager with ten years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment. Proactive Manager with experience over ten of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Hardworking and motivated Manager with ten years of experience and record of success in leadership. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills

Staff development

Sales Techniques

Marketing

Project management

Issue and conflict resolution

Organizational skills

Communication

Critical thinking

Planning

Customer service

Experience

Discount Drug Mart Sandusky, OH

Manager

08/2007 - 03/2012

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Recruited and hired qualified candidates to fill open positions.

Trained employees on additional job positions to maintain coverage of roles at all times.

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

Assigned tasks to associates to fit skill levels and maximize team performance.

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

St. Francis Xavier Elementary School Willard, Ohio

Religious Education Coordinator

08/1986 - 08/2005

Implemented special programs for holiday and church events.

Established and updated schedule of classes and activities for program year.

Collaborated with ministry members to establish goals and objectives for religious education programs.

Conducted conferences dealing with interpret religious ideas or convictions.

Recruited, trained and oversaw lay teachers and volunteers to support program operations.

Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Kept team on track by assigning and supervising their activities and giving constructive feedback.

Defined strategies and created a plan to achieve ambitious operational objectives.

St. Francis Xavier Elementary School Willard, Ohio

Teacher

08/1985 - 08/2005

Helped students build learning and study skills to achieve educational goals.

Applied proactive behavior management techniques to facilitate classroom discipline.

Monitored student progress using exams and assignments to check for thorough understanding.

Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.

Built and strengthened positive relationships with students, parents and teaching staff.

Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.

Education and Training

Notre Dame College Toledo, OH

Some College (No Degree) in Education

Bowling Green State University Bowling Green, OH

Some College (No Degree) in Education

Sandusky School Of Nursing Sandusky, OH

Some College (No Degree) in Nursing

Contact this candidate